Part of the responsibilities on the Application Operation team included troubleshooting issues observed by the Disney Reservation Center (Orlando/Tampa locations) as well as from the Disney’s parks (Disney World / Disneyland) and Disney’s resorts. Issues ranged from application setup and configuration to the inability to function within the application. Worked with multiple applications such as Maximo, Vincent, Mr Incredible in order to triage and potentially resolve issues as well as… Show more Part of the responsibilities on the Application Operation team included troubleshooting issues observed by the Disney Reservation Center (Orlando/Tampa locations) as well as from the Disney’s parks (Disney World / Disneyland) and Disney’s resorts. Issues ranged from application setup and configuration to the inability to function within the application. Worked with multiple applications such as Maximo, Vincent, Mr Incredible in order to triage and potentially resolve issues as well as validate when an issue has been deemed resolved by the application team. Conducted training session on how to best work within the composite and the best method on how to utilize the multitude of tools for the incident and problem management process. Main focus is to aide in the team learning of the multitude of technical tools used to monitor and review issues advised via the incident and problem management process. Show less

As part of Level 2 - Service Integration Availability Performance Engineering Support Team, I worked with the application delivery and sustainment teams to review functional requirements, technical designs, and technical specifications of projects during server replacements as well as code upgrades. Tracked status of issues via Version One, Service Now, Jira. Created reporting structures to best follow the progress being made. Champion the adoption of the ITIL best practices within the… Show more As part of Level 2 - Service Integration Availability Performance Engineering Support Team, I worked with the application delivery and sustainment teams to review functional requirements, technical designs, and technical specifications of projects during server replacements as well as code upgrades. Tracked status of issues via Version One, Service Now, Jira. Created reporting structures to best follow the progress being made. Champion the adoption of the ITIL best practices within the Walt Disney World organization. Adhere to the Incident and Problem management processes. Provided Level 2 triage support for composite applications across Walt Disney World, Disneyland, Hong Kong Disneyland, and Disneyland Paris. Level 2 triage support consisted of maintaining the overall health of multiple applications (Ala Carte, Lilo, SBC-Sales and Booking Client, Accovia, Avail, Recommender, Dreams …), the development of monitoring tools and alerts for those systems, and proactive and reactive solutioning when it came to degradation in service performance. Participate in root cause analysis, review of heap and thread dumps, review application and hardware logs, recycle impacted JVM's, as well as configure and monitor system configurations in an effort to maintain proper service alignment across all servers. Develop and/or aid in the development of quality control standards across multiple environments. As a subject matter expert of the composite configuration and monitoring, I also conducted training sessions for both cast and contractors. Creating the agenda, execution of the courses, tracking work efforts and executing periodic follow ups in order to maintain a level set standard of quality. Show less

As an I.T. Analyst for a Tier 1 support level team, Accovia Team, my responsibilities include active monitoring of production and test environment servers in order to sustain application availability service levels. Work with application delivery and sustainment teams to review functional requirements, technical design and technical specifications of projects during server replacement as well as code upgrades. Project Manager /Project Lead – High Availability (HA) Accovia… Show more As an I.T. Analyst for a Tier 1 support level team, Accovia Team, my responsibilities include active monitoring of production and test environment servers in order to sustain application availability service levels. Work with application delivery and sustainment teams to review functional requirements, technical design and technical specifications of projects during server replacement as well as code upgrades. Project Manager /Project Lead – High Availability (HA) Accovia database implementation, database reorg, implementation of WILY and Actional monitoring applications across all Accovia servers, implementation and sustainability for the GDS applications (WorldSpan, Galileo, Sabre, Amadeus.)Subject Matter Expert of Jawa, a Web Services layer for Accovia support team availability and booking System. Including quality assurance (QA) of the data and formation of soap/xml processing. Support the quality assurance testing (regression testing) efforts. Show less

My responsibilities include the ability to take all aspects of the WDTC Documentation Dept., Deposit Operations Dept., Fax Audit Team, and the IATA Team and apply them to create, develop, and test the new Booking Engine system to be used throughout the Walt Disney World Parks and Resorts. Also, include system testing of the new Global Distribution System which travel agents can access Disney products through WorldSpan, Galileo, Sabre, and Amadeus.

As a Guest Service Agent my responsibilities included handling guest situations while adhering to the Walt Disney World policies and procedures.Additional responsibilities included but were not limited to the maintenance and ensuring accuracy of inventoried collateral and payroll. Contributing time to assisting fellow cast members with any special needs they may require to function (i.e. schedule changes) while working in the WDTC Documentation Dept., Deposit Operations, IATA, and Fax… Show more As a Guest Service Agent my responsibilities included handling guest situations while adhering to the Walt Disney World policies and procedures.Additional responsibilities included but were not limited to the maintenance and ensuring accuracy of inventoried collateral and payroll. Contributing time to assisting fellow cast members with any special needs they may require to function (i.e. schedule changes) while working in the WDTC Documentation Dept., Deposit Operations, IATA, and Fax Audit Teams. Show less

Provided potential, future, and current guests with front line assistance with anything from numerous requests on Disney information to assisting them with making travel reservations to Walt Disney World which included room, air, and dining arrangements.

As a lead Inbound Technician my responsibilities included assisting consumers and training new hires on how to purchase, install, repair, and replace a variety of consumer products. Such as Delta/Peerless Faucets, Baldwin Locksets, and Bother fax machines.; Primary responsibility was to maintain accounts between client and company. Including direct slideshow /computer meetings which previewed how we can best advance their product/company.

Day camp activities leader for a group of 18-24 children. My responsibilities were toprovide an activity filled curriculum in a safe environment for 5/6 yr old boys and girls.

As a night manager for an activity center my role responsibilities, outside of maintainingthe building, were to maintain a staff of 8-10 people at any one time in which a majority ofthem were court appointed through the "Work Hours Release" program.