I work collaboratively to set and accomplish desired website goals. I am currently working on a website for a procurement company using HMTL and CSS. I created a web application in HTML, MySQL, jQuery, and PHP that more efficiently converts airline code into user-friendly format for Brownell Travel. I helped design an automotive equipment company website using WordPress, iThemes Builder, and plugins. I made revisions to the company website for a brick supplier. I also designed a company website for a tree company in North Carolina.

As a Service Desk Analyst, I provide support for basic incident resolution and requests reported to the division service desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. I am responsible for collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed. Problems beyond the scope of my ability or responsibility are resolved by engaging in a timely manner other service resources from facilities, division or corporate groups, or the corporate service desk.

As a travel coordinator for an Independent Travel Agent, I created profiles and ticketed flights through a Global Distribution System (Worldspan). I managed our client database and coordinated with vendors to make travel arrangements after conducting research. I followed up with companies to ensure that bookings, payments, and itineraries were accurate and handled flight issues and other pressure situations related to the client’s travel arrangements in a calm manner, remediating situations under demanding deadlines. I set up and managed AV/IT equipment for vendor meetings and general office use, and I helped diagnose and repair PCs and peripherals when problems arose.