Casey Dent Email & Phone Number

Porvoo, Fi

Helsinki Area, Finland

Responsibilities include:- Lead implementation and maintenance of advanced technical solutions, including API integrations, automation workflows, and custom scripts using Python, JavaScript, and SQL- Analyze complex technical issues through SQL queries and platform analytics, achieving comprehensive problem resolution and improved customer satisfaction- Spearhead cross-functional collaboration with development teams to escalate and resolve customer-reported technical issues… Show more Responsibilities include:- Lead implementation and maintenance of advanced technical solutions, including API integrations, automation workflows, and custom scripts using Python, JavaScript, and SQL- Analyze complex technical issues through SQL queries and platform analytics, achieving comprehensive problem resolution and improved customer satisfaction- Spearhead cross-functional collaboration with development teams to escalate and resolve customer-reported technical issues, contributing to product improvements- Manage priority technical escalations, maintaining a consistent 4.5/5 customer satisfaction score through clear, solution-oriented communication- Perform technical quality assurance through detailed ticket auditing, providing data-driven feedback to enhance team performance and customer experience- Design and implement automated workflows using ZenDesk, APIs, and integration platforms, significantly reducing manual processes and improving team efficiency- Drive technical documentation improvements and knowledge base updates based on customer interaction analysis- Front line proactive and reactive Customer Support via email, phone and chat/messenger. Show less

Porvoo Area, Finland

Front line proactive and reactive support and service for our thousands and thousands of Customers via email (ZenDesk tickets, Gmail), chat/messenger and phone.Responsibilites include: - Developed and maintained automated solutions using Zapier, Integromat, and ZenDesk APIs, streamlining support workflows and improving response times- Implemented technical integrations between multiple platforms (Slack, ZenDesk, SurveyPal) to enhance internal communications and support… Show more Front line proactive and reactive support and service for our thousands and thousands of Customers via email (ZenDesk tickets, Gmail), chat/messenger and phone.Responsibilites include: - Developed and maintained automated solutions using Zapier, Integromat, and ZenDesk APIs, streamlining support workflows and improving response times- Implemented technical integrations between multiple platforms (Slack, ZenDesk, SurveyPal) to enhance internal communications and support efficiency- Conducted technical troubleshooting via email, chat, and phone, maintaining high customer satisfaction scores (4.5/5)- Created and optimized support processes through technical tool implementation and workflow automation- Analyzed customer feedback and technical issues to identify trends and contribute insights to weekly company meetings- Managed complex technical configurations in SnapEngage for improved customer outreach and support delivery Show less

Porvoo, Uusimaa, Finland

- Organisation and planning of Boxing Classes for intermediate to advanced boxers- Collaborating with other coaches to optimise each Boxing Class and plan schedules- Ensuring safety of Boxers during classes- Implementing and teaching technical aspects of Boxing to members- Maximising member output regarding fitness.

Porvoo, Uusimaa, Finland

Estonia

Sydney, Australia

Sales and Business Development Support for our Business Development Managers.Responsibilites include:- Pitching and selling our products to potential Customers and Financial Advisors, following up on leads.- Arranging in person meetings for my Business Development Manager.- Forging new and maintaining existing business relationships with our Customers and Financial Advisors.- Meeting and exceeding our quarterly Sales goals.

Front line service and support for all incoming and outgoing New Business Admin, Underwriting and Sales inquiries.Responsibilities include:- Maintaining a clear, accurate and professional line of communication between Financial Advisors and the New Business Admin, Underwriting and Sales Teams.- Assisting Financial Advisors with all inquiries and requests.- Supporting our Underwriting and Sales Teams through face to face meetings and/or emails and calls.- Delivering a… Show more Front line service and support for all incoming and outgoing New Business Admin, Underwriting and Sales inquiries.Responsibilities include:- Maintaining a clear, accurate and professional line of communication between Financial Advisors and the New Business Admin, Underwriting and Sales Teams.- Assisting Financial Advisors with all inquiries and requests.- Supporting our Underwriting and Sales Teams through face to face meetings and/or emails and calls.- Delivering a high standard of support and service to our Customers and Financial Advisors. Show less

Sydney, Australia

Data EntryResponsibilities include - Accurate data entry of incoming Insurance applications. Liaising with Customer Service Consultants to ensure all applications are correctly completed and submitted to the Underwriting Team.