Casey Kidd Email & Phone Number

Richmond, Virginia, United States

Highly visible Servicing leadership role responsible for management and coordination of change for SunTrust Bank now Truist that cross multiple divisions. Leading team of project managers that support complex, multi-dimensional change initiatives varying from merger activities which include gap analysis, process design, technology, procedure/policy.

Led mid-sized project management team within Operations Change Initiatives department. As a leaderof this group offered guidance by using my personal project management experience to ensure projectsmaintained their speed and timelines were met. Provided assistance with prioritizing work items,strategic planning, determining next steps and ensuring the.

Delivered strategic change and strategy across the Mortgage Originations and Production Operations areas. Projects varied in complexity and normally included initiation of the project plan, development of the project timeline, evaluation of technology and process impacts, assessment of risk, legal and compliance requirements. Proposed process design.

Primary reports (12 directs) were responsible for handling highly litigated files and ensuring compliance with investor guidelines and procedures. With my leadership and oversight of the team's activities, the unit was ranked #1 in quality across the enterprise. Completed quality and daily file audits to monitor individual performance and provided coaching.