Casey Rodriguez Email & Phone Number

Puerto Rico

Answer persistent inbound member calls and accurately complete requested transactions regarding PenFed deposit, credit cards, and loan products.Provide a Best-in-Class member experience in all member interactions.Answer member inquiries via chat functionality and outbound calls. Calmly research, resolve, and de-escalate member questions or issues. Resolve problems that are within authority to resolve. Refer problems that are beyond authority to resolution team, along with recommendations for resolution. Update member records and document member calls. Act as a liaison between members and various departments. Participate in team meetings to ensure objectives are being met. Meet cross-selling and productivity metrics each month. Educate members on Penfed products and services to best support their financial goals. Efficiently navigate multiple banking platforms via internet browsers and other software. Perform other related duties as assigned.

Puerto Rico

Perform duties to respond to incoming pharmacy calls from patients, prescribers' offices,insurance companies, and manufacturers, and employ one call resolution, where appropriate. Effectively resolve all callers concerns and perform duties to make routine outbound calls to assist current patients andprescribers' offices with maintenance of monthly prescription refills and address related questions and concerns while providing excellent customer service, working within the limits of prescribedroutines..

Guaynabo, Pr, Puerto Rico

As a Client/ Customer Services Representative, I would provide quality service to clients and providers by accurately, effectively and consistently handling their telephone inquiries. I would review and analyze credit applications and credit bureau information in order to make credit decisions in compliance with credit policy guidelines. Provide support for all customer account issues and will communicate processing decisions to clients/providers as well as resolve program/terminal hardware/software issues.

Bayamon, Pr, Puerto Rico

As an Operation Agent I quickly and accurately manage the inbound and outbound phone calls and successfully manage the escalation process with third party vendors and internal service center repairs. I manage shipping/receiving and perform basic repairs and software installations. Run the administrative functions within Geek Squad and manage department communications

Bayamon, Pr, Puerto Rico

As a Customer Service Associate facilitates a variety of transactions and customer interactions, including returns, exchanges, trade-ins, recycling, defective products and repair questions to ensure customer needs are met end-to-end. Develop strong relationships with customers by becoming a trusted advisor and partner in assisting them in making technology more functional in their lives. Engage customers using Best Buy Selling Skills while providing fast and friendly processing of all transaction types.