As the Member Services Representative Team Lead, I have been tasked with creating and establishing the processes and procedures for the Member Services Team. This includes but is not limited to, establishing a KPI system, ticketing and reporting systems, processes and procedures for phone or electronic communications. Begin assembling team of representatives to staff the team with 4-5 representatives and oversee this team moving forward.

As an Auto Claims Adjuster with State Farm my role was to receive incoming calls from customers and claimants to start an insurance claim. I would greet them and then begin to investigate the issue they were calling about. My calls would range from gathering personal contact information, to using investigative techniques to determine the cause of the incident. I would then assist customers by handling the set up of repairs to their vehicles by providing them with multiple options and detailing how each option would affect their experience. I would conclude the call by assuring that all questions were answered. I would then continue handling the insurance claim to the furthest point possible, many times this meant that an outbound call was needed to continue gathering information. I would work on invoice payments and processing of bills from customers and businesses, review official police documents and transcribe the details.

Full Service Operations – 4 theaters specialize in Full Service experience on second level. Ground level theaters (12) allow food and alcohol service Experience in scheduling thirty­​forty employees per week, successfully managing ten​­twenty employees during any given shift Apply cost balancing knowledge in day to day operations with action planning for improvements on daily, weekly and a period basisIncreased Sales – promoted featured items for Big Budget Films, suggestive selling to each and every guest Reduced food cost and waste through accurate ‘product pars’ for daily sales, controlling inventory (product rotation), order accuracy and presentation Maintained Liquor cost at company standards – coached each bartender on proper pours, recipe adherence and order accuracy – continually tracked any and all wasted productAward of Excellence - B&B Theatres - Recognized for the success for controlling a +/​ .5% inventory variance Accurately and efficiently placing food and beverage orders for a bar and restaurant Completing weekly audit paperwork in a timely and organized fashion - submit bi​weekly payroll for thirty­​forty employees Interact with Customer in a friendly, courteous manner - complaint ​free environment for over nine months – understanding customer issues and effectively solve problems that guests may have had, both in person and through electronic mediums Assist in the booking, planning, and executing of large groups, social events, and private parties R&M concerns - maintain kitchen and bar equipment on a rotation throughout the year per daily cleaning scheduleHeld weekly staff meetings in which new information was communicated and staff morale was top priority Train new staff members to the organization standard and implement new ideas when neededPerform all management / administration duties with excellence

Greet and maintain a happy and helpful environment for customers.

Accurately count inventory for clients.

Maintain a professional and timely production of food for customers.