Casey Mcdaniel Email & Phone Number

Direct and manage all aspects of the field service business segment, reporting to the National Sales, Service and Marketing Director. Responsible for creating and executing overall field service business plan, that involves working with and coordinating efforts amongst all departments (sales, customer service, technical applications, engineering, R&D, finance, marketing and HR) to meet business objectives/goals/KPIsBuilt and fostered relationships with key corporate contactsProvide leadership, support and direction for 10 field service team members located throughout the US Key team member involved in the sales strategy, implementation and management of e-services Recruit and hire new field service team membersDeveloped onboarding and training program for new field service team membersHelped create a marketing plan and program, aimed at showcasing our field service capabilities and introducing new technology and product offerings

Direct business operations of MN and Western WI sales territory, focusing on value added selling of products and services and developing strong customer relationships across Paper, Roofing, Biofuel, Building Materials, Pharmaceutical and other various industries, including several segments of 3MManage, perform, and coordinate activities across all accounts, including equipment installation, service work, consulting studies, and equipment auditsCreate and execute sales plans for managing existing accounts and developing new customers. Interact with multiple levels of personnel and management within an account to investigate, research, and analyze problems, and identify and recommend ideas or solutions that improve production efficiency, quality, safety and costProvide customers local technical support across all product lines through training, trouble-shooting, and educating customers on new technology and industry standardsCoordinate with inside sales, customer service, quality control, and shipping departments to address and resolve customer issues Prepare and present proposals to customersSupport customers during scheduled and unscheduled maintenance daysComplete and submit sales call reports, sales forecasts, expense reporting and other internal communications as required in a timely manner

Miamisburgh, Oh

Analyzed market data and made recommendations to sales team, product managers, regional sales directors, and price administration manager for pricing strategy to obtain or grow new businessCreated, negotiated and managed pricing contracts for customers based on market data, currency exchange rates, and annual businessSupported Canadian and Export sales teams and managed pricing programs for all Canadian accounts Resolved customer conflicts by working with sales teams, customer service department, product managers, regional sales managers, and pricing administration manager Accurately quoted customers and sales representatives on daily and special pricing inquiries through phone calls and emails in a timely mannerMaintained price files and other pricing databases

Rumford, Me And Luke, Md

Reliability EngineerParticipated in mill wide reliability project to improve preventative maintenance programAnalyzed finishing machine downtown time data in order to identify major maintenance issues limiting productionPlanned and oversaw daily and shutdown maintenance jobsPurchased parts and materials for maintenance projects Processed purchase orders and requisitions for capital projectsProcess EngineerPulp MillProject lead on Decrease Digester Cycle Time project that increased pulp mill maximum production and wetlap machine up time following the Lean Six Sigma process. Project had savings potential of over $100,000. Presented project to upper mill management. Created and managed pulp mill chemical trial Relief Pulp Mill Shift ForemanSupervised maintenance projects on department outagesOrder Manager for pulp mill wetlap shipmentsParticipated in mill wide and department safety programsPower and RecoveryProject lead on Residual Calcium Carbonate Measurement System Analysis project that decreased variation of lime kiln residual calcium carbonate test following the Lean Six Sigma process. Presented project to corporate senior leadership team and upper mill managementInstalled mill wide anti-corrosion chemical programImproved boiler water chemistry program in order to meet state of Maryland operating standardsCreated maintenance and calibration program for online lime kiln liquor analyzerDeveloped a lime kiln production model through data gathering and analysisConducted cycle counts for month ending inventoryParticipated in corporate recruiting at the University of West Virginia

Bachelor Of Science (Bs), Paper Science And Engineering

Education record