Casey Moser Email & Phone Number

Provo, Utah, United States

As a Mental Health Intern at Bridled Mind Therapy, I am actively engaged in a comprehensive learning experience that immerses me in the compassionate and evidence-based practices that shape the center's approach to mental health care. I participate in client sessions, observing and learning from experienced therapists as they skillfully guide individuals through their therapeutic journeys. Additionally, I contribute to the development of client rapport, conduct research on various treatment methods, and engage in discussions to explore potential implementation strategies for each client's unique needs. Through this internship, I am gaining a deeper understanding of the complexities of mental health and the profound impact that effective therapy can have on individuals' lives.

American Fork, Utah, United States

As a Marketing and Creative Consultant at Serve Clothing, I played a pivotal role in revitalizing the brand's online presence and enhancing its marketing strategy. I spearheaded the redesign of the company's website, crafting compelling content to showcase their products and attract new customers.Additionally, I developed and implemented effective email marketing campaigns, leveraging my expertise in branding and design to create visually appealing and engaging materials. My contributions to Serve Clothing's marketing efforts resulted in a significant increase in website traffic and brand awareness, paving the way for their continued growth and success.

Spanish Fork, Utah, United States

During my internship at Foothill Residential Treatment Center, I gained valuable experience in the field of mental health and addiction treatment. I provided case management support to clients, prepared and led group therapy sessions, and researched substance use disorders. My contributions to the center's therapeutic programs helped to enhance client engagement, promote recovery, and contribute to a positive and supportive environment.

American Fork, Ut

During my tenure as Director of Communications at Wink Naturals, I spearheaded the company's communication strategy, ensuring consistent and effective messaging across all channels. My responsibilities encompassed a wide range of initiatives, including:Strategic Planning and Execution: I developed and implemented comprehensive communication strategies, aligning internal and external messaging to support business objectives.Social Media Management: I oversaw the company's social media presence, creating engaging content, managing campaigns, and fostering a vibrant online community within our Facebook Groups of independent sellers.Onboarding and Training: I led the onboarding of our 40,000 email subscribers to a new email platform (Klaviyo), setting up campaigns and flows to enhance customer engagement.Internal Communication: I facilitated effective communication within the organization, leading marketing meetings, documenting key decisions, and ensuring all departments were informed of upcoming promotions.Promotional Management: I maintained up-to-date promotional pricing and details on the company's website, ensuring accurate information for customers and sellers.Sellers' Updates: I provided weekly company news to our 5,000 sellers and monthly updates for competitions and product details, keeping them informed and engaged.Content Creation: I designed company product info decks, ensuring clear and concise communication of product features and benefits.Cultivating Relationships: I fostered a strong connection between headquarters and the field, promoting collaboration and mutual understanding.Meeting Management: I organized company meetings and meetings with field leadership, ensuring effective communication and decision-making.Through my strategic leadership and dedication to clear communication, I played a pivotal role in shaping Wink Naturals' brand identity and cultivating a positive reputation among customers, sellers, and at headquarters.

Pleasant Grove, Ut

During my years with Wink Naturals (now called Wink Well), I spearheaded the development and implementation of comprehensive systems and training programs that enhanced customer satisfaction and streamlined customer interactions across all touchpoints. My leadership extended to training and managing a team of customer support employees, fostering a positive and productive work environment that ensured exceptional service delivery.Key achievements include:+ Created and managed systems and training for all customer touchpoints: I played a pivotal role in designing and implementing standardized systems and training modules for various customer support channels, including email, phone, and live chat.+ Trained and managed customer support employees: I actively mentored and guided a team of 10 customer support representatives, providing them with the necessary skills and knowledge to excel in their roles. I ensured that our team consistently exceeded customer expectations.+ Maintained positive team morale and connection across various departments: This positive atmosphere contributed to a highly motivated and engaged workforce, further enhancing customer service outcomes.+ Co-created and designed 5 training programs for our 5,000 sellers to go through: I collaborated with a team to develop and deliver five comprehensive training programs for our network of 5,000 independent sellers. These programs covered product knowledge, sales techniques, and customer service best practices, empowering our sellers to effectively engage with customers and drive sales.Through my dedication to excellence and unwavering commitment to customer satisfaction, I played a significant role in shaping Wink Well's customer service strategy and reputation. My passion for empowering individuals and fostering a positive work environment made a lasting impact on the organization and its people.

American Fork, Utah, United States

In the early stages of Wink Naturals' growth, I served as the sole customer support representative, handling a wide range of inquiries and issues across various channels, including email, phone, in-person interactions, social media comments, and live chat. My dedication to providing exceptional service and resolving customer concerns played a crucial role in establishing Wink Well's reputation for customer satisfaction.

Orem, Utah

+ Provided compassionate and attentive childcare to children from families experiencing crisis.+ Created a safe and nurturing environment, ensuring their physical and emotional well-being.+ Engaged children in age-appropriate activities, fostering their social, emotional, and cognitive development.+ Supported parents and families in need, offering guidance and resources to navigate challenging situations.+ Contributed to the overall mission of the Crisis Nursery, promoting child welfare and family resilience.

American Fork

+ Provided comprehensive customer support through inbound and outbound calls, addressing inquiries and resolving issues promptly and effectively.+ Successfully converted leads into loan refinance opportunities by connecting them with appropriate loan officers.+ Demonstrated excellent communication skills and a strong understanding of loan refinancing processes.+ Additionally, scheduled vacuum maintenance appointments for clients, ensuring timely and efficient service delivery.

Orem, Utah, United States

+ Provided exceptional customer service and maintained a positive and welcoming atmosphere, ensuring a satisfying dining experience for patrons.+ Efficiently handled cash transactions, processed orders accurately, and resolved customer inquiries with patience and professionalism.+ Contributed to a cohesive and productive team environment, fostering a positive work ethic and upholding the restaurant's high standards of service.