Collaborate with a small, dynamic team of developers to drive the development of key features and address a backlog of feature requests in the cybersecurity industry.Prioritize security as a top concern while heavily integrating third-party solutions to enhance product capabilities.Play a pivotal role in the design and execution of a migration from a custom PHP CMS to the Laravel framework, optimizing system efficiency and maintainability.

Joined eLink Design as the first full-time support personnel when the company had less than 5 employees.Responsible for providing comprehensive support to the existing client base, covering a wide range of services such as websites, web software, email, software integrations, and social media.Effectively transformed the support department into a dedicated team comprising 4-6 employees over the years.Managed the support team and established standard operating procedures, creating a Support Department Handbook to ensure consistent and efficient support services.Played a crucial role in the company's growth to approximately 30 employees, taking on various roles across the organization.Acted as a project manager, collaborating with the CEO to optimize project workflows and overseeing the large projects team, which specialized in software/API integrations, ecommerce websites, membership websites, and other large-scale custom solutions.Collaborated closely with the management team and other departments to streamline processes, implement software solutions, and mentor team members, contributing significantly to the achievement of company objectives.

Managed the support department for Intelliwire, a sister company of eLink Design, specializing in web hosting services.Simultaneously managed support for eLink Design and Intelliwire, handling incoming support requests related to shared hosting servers and custom VPS solutions.Successfully implemented a new client portal to enhance service and payment management for clients.Conducted a comprehensive audit across all hosting servers, ensuring the organization and stability of client accounts.