Casey Ray Email & Phone Number

Grennsboro, NC

Wichita, Kansas Area

• Monthly program management throughout the program life cycle;
• Defining the program governance (contract renewals, PMRs, registrations, etc.);
• Planning the overall program and monitoring the progress;
• Managing the program’s financials;
• Managing risks and issues and taking corrective measurements;
• Coordinating one-off projects and their interdependencies;

Wichita, Kansas Area

• Accepts responsibility in organizing and running PMR in the absence of the Program Manager.
• Provides training on customer interface systems and processes for customers. Including CPDXpress, Warranty and ProAdvantage procedures.
• Supports Program or Depot Managers with organization of customer data and prepares special reports required by management in the area of warranty, sales and claims.
• Supports Cessna Special Missions/Government Sales team with customer’s aftermarket programs and in accordance to aircraft sales contract.
• Researches and provides appropriate information and management recommendations concerning warranty coverage on items not normally covered by Cessna, but containing underlying supplier coverage.
• Contacts regularly with customers and Cessna personnel from other organizations in regards to program improvements or spares sales opportunities

Wichita, Kansas Area

• Create and maintain customer and aircraft enrollment report for engine supplier Williams International and initiate payment for cost of operations program.
• Audit customers parts consumption to ensure compliance of contractual requirements
• Communicate with customers, their obligations in regards to their participation in the ProAdvantage programs
• Resolve customer disputes that arise
• Audit department personnel’s order entry and claim processing in regards to the ProAdvantage programs

Wichita, Kansas Area

• Take AOG orders for customers
• Arrange carrier as customer indicates on a daily basis
• Learn what customers expect and go beyond
• Find and provide necessary information and coordinate to solve problems
• Communicate both written and verbally with all levels of employees and management

Wichita, Kansas Area

• Accurately pick customer orders with RF Scanners
• Inspect orders and carefully pack
• Experience with domestic and export shipping
• Overarching Lawson skill
• Familiar with overall warehouse/distribution processes
• Freight Carrier understanding

Master Of Business Administration - Mba, Leadership

Bachelor'S Degree, Business Administration

Activities and Societies: Baseball