-Provided prompt, accurate, cost-effective service by responding to inquiries from existing policyholders and the general public regarding insurance availability, eligibility, and policy changes-Provided stellar customer service to agents’ clients and developed meaningful relationships that lasted throughout my employment-Met customer service goals and assisted with marketing goals as directed by the agent-Contacted prospects and current policyholders about appointments-Supported the sales team by scanning customer documents and attaching them to the appropriate place-Handled payments from customers over the phone, through the mail and in person-Was able to manage difficult conversations with customers about policy changes, rate increases, and claims decisions -Created a safe, exciting and close-knit workplace. Was often given praise for my personality and dedication to a positive work environment

-Answered all incoming phone calls and scheduled sales and service appointments-Logged all customer comments into the Dealership Management System-Scheduled follow-up calls if no appointment was made in our Dealership Management System and confirmed scheduled appointments with future customers-Followed-up with sales or service department to determine if the appointment was kept and what the outcome was-Maintained and updated customer changes in our database-Contacted current customer base on ongoing marketing incentives-Responded to customer website requests (internet inquiries)-Contacted internet clients via e-mail and phone to schedule sales and service appointments-Notified necessary departments to inform of appointments set-Actively engaged in business development opportunities -Continuously improved my work through feedback