Casey Root Email & Phone Number

Omaha, Nebraska, United States

Work on a team ensuring trading site resiliency through various monitoring tools (Splunk, TrueSight, AppD, etc.) and work with application teams to analyze and implement site resiliency best practices to reduce and eliminate application downtime for our clients.

Omaha, NE

I work with various teams using workflow automation software to automate repeatable tasks to free up their teams to do higher level tasks. Tool used is Ayehu and provides integration links to poll for specific alerts and perform remediation tasks, open/close work tickets or run scripts as dictated by the process owner.

Omaha, NE

I work with the Enterprise Management Systems team responsible for monitoring applications, systems and site connectivity. Using tools like IBM's Tivoli Network Management Suite, HP SiteScope and MS SCOM, I ensure systems are kept at high availability and notify the correct teams if action is needed.

Managing hardware and software assets for the Asset Management team. Also created reporting in Business Objects and Excel to provide details to requesting departments on status of assets. Respond to request tickets for software.

Ensuring software and hardware purchases are managed with a high degree of return on investment. Report on software usage and implement a new IT Asset Management system.

Recommended technology purchases for the corporate office and 40 retail offices. Negotiated hardware and software maintenance contracts to include the Microsoft Enterprise Licensing Agreements. Managed the IT departments PO system and worked with vendors to ensure service level agreements were met. Led cross functional teams for company wide equipment.

Provided world class technical support for the corporate office and 40 retail offices. This included phone support, email requests and deskside support. Configured, installed and trained employees on PCs and laptops. Involved with hardware and software purchasing and PO system administration. Also worked with vendors to negotiate pricing and service level.

Led a team of hardware support specialist to serve our customers at corporate and retail offices. Led cross functional teams on various technology implementations. Managed service contracts and software license agreements.

Responsible for administration of a Novell network with 12 WAN sites. Planned, ordered equipment and installed Novell networks at remote sites. Project lead on company wide email implementation (GroupWise).