Joseph Maisonet Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Westlake, Texas, Us

New York, Ny, Us

Oversaw all aspects of vendor/independent contractor management, reporting and over sight, ensuring vendor quality and timeliness and avoiding the failure to meet SLAs leading to additional costs.Enacted changes to workload distribution, training and automation that led to over $350k in saving in a single calendar year. Provided oversight of all aspects of transcription vendor monitoring, relations and payments (accounts receivable and payable), including oversight of all Independent Contractor hiring, standards, certification, relations and payments.Oversaw Production Proofer Pool, monitoring and availability management.Held decision ownership related to all vendor and independent contractor related activities, optimizing workflow, communication and assignment distribution.Prioritized, fixed and provided transparent reporting on content problem areas as demonstrated by client feedback and metrics.Consistently sustained the necessary workforce of Independent Contractors to meet current production level goals. Directed efforts toward quality documentation, providing procedures and process-related training for all Transcripts Proofing staff. Identified relevant training needs for staff throughout the production process, ensuring quality process and procedures were in place and followed. Managed control of non-conforming process, including management/coordination of related investigation and root cause identification. Monitored transcripts team performance by gathering relevant data and producing statistical reports on a daily, weekly, monthly and quarterly basis.Participated in business process improvement project within an Agile/Scrum framework.Held complete ownership over coverage population management, identifying gaps and expanding coverage to include a higher percentage of global entities.

New York, Ny, Us

Served as the Securities Data and Corporate Actions lead, assisting colleagues in understanding internal corporate action policies and procedures.Served as the S&P Ratings Data lead acting as the point person for all second level ratings questions and provided training to all other colleagues.Served as the Fundamentals data collection lead, relied on as the point person for collection policies and escalations. Accurately and efficiently resolved all client inquiries by actively working with content owner groups around the organization where we could not arrive at an internal resolution. Recorded details of every customer interaction via Salesforce while also using the application to communicate with Product Management on all client requested product improvements. Created and updated Knowledge Bridge topics. Authored most topics within the Securities Data and Corporate Action, Ratings and Fundamental data areas. Actively used SQL to validate client inquiries and identify data issues.

New York, Ny, Us

Accurately link all CLO assets to rated entities and engaged in daily mapping maintenance for the ratings database. Ensure all CLO monthly reports are processed in a timely manner.Act as contact person for all Trustees.

New York, Ny, Us

Rated all incoming issuances within the 2-hour SLA in order to meet market needs for ratings availability.Escalated or redirected all out of scope rating requests to the proper internal groups and actively work with these groups when cross-department efforts were needed. Created Business Objects queries for reporting purposes and data analysis, authoring and assisting in the maintenance of all SOP documentation.

New York, Ny, Us

Serve as the Securities Data & Corporate Actions lead.Accurately and efficiently resolve all client inquiries. Escalate all relevant issues to the proper internal department.Record details of every customer interaction via Salesforce.Create and update Knowledge Bridge topics.

New York, Ny, Us

Headed the effort in improving and redesigning applications used by the group. Served as the point person for all clean-up efforts and methodology changes.Rewrote and created new documentation, revisiting old functions and redesigning them to increase efficiency. Linked clients to various products using a variety of applications and licensing software.

New York, Ny, Us

Developed a deep understanding of the systems environments, dependencies, data flows, databases and how products are produced. Monitored production processes, and responded to system alerts, warnings and errors according to procedures and through job scheduling tools, researching and analyzing issues, determining corrective actions and coordinating and communicating with involved parties. Worked with and coordinated activities of IT development, Data Operations, Technical Engineering and Product Management groups on day to day activities, ensuring the integrity of the production systems.

New York, Ny, Us

Perform selected quality assurance checks and verifies database accuracy and completeness. Create and distribute various memos highlighting current day market actions e.g. split, dividends, stock rights, and cash equivalents (merger & acquisitions).Head various team-based special business projects. Assist in researching data related questions and/or problems from clients and various departments.

New York, Ny, Us

Assist and support in ensuring timeliness, accuracy, consistency and completeness of financial dataAnalyze corporate reports to shareholders, SEC filings, and regulatory reportsEvaluate, Extract, standardize and validate collected financial and accounting data of public corporationsPerform Standardization of domestic and foreign financial statementsHelp monitor and direct the workflow of the group in accordance with Compustat’s prioritiesProvide data and procedural expertise to Financial Data Researchers