Casey Schnoor Email & Phone Number

San Francisco, California, Us

Redmond, Washington, Us

Supported research and design teams from 6 different verticals, including Ads, Content Services, Edge, Growth Distribution & Verticals (GDV), Maps, and Shopping via an agile research program. Impacted billions of customers by influencing the designs and strategies of a wide variety of Microsoft products through generative and evaluative research.

Basking Ridge, Nj, Us

Drove solid impact across the customer insights organization and 6 different portfolios by supporting a rapid research program and conducting qualitative research sprints on a weekly basis.

Acted as the bridge between engineering, design, stakeholders, and research. Supported a team of 10 researchers by coordinating the contributions of other team members, prioritizing research needs, developing research plans, and concurrently facilitating long term research and research sprints in an agile environment. Headed the initiatives to build first foundational research for Seedstages and championed user obsession.

Pyrmont, Nsw, Au

Collaborated with a global team of designers, researchers and writers to help a non-profit organization, Because All Children Matter, increase volunteer engagement, improve social media, and enhance search engine optimization (SEO). Defined methodologies, proposed and conducted waterfall research, informed design recommendations. Conducted 8+ research methods and analyzed study findings by performing extensive affinity mapping, then created detailed reports and presented to stakeholders.

Washington, District Of Columbia, Us

Created user-focused designs in Figma and used knowledge of design and UX principles to provide recommendations for early mockups. Contributed web mockups for user payment flow based on previous app designs and reviewed designs with stakeholders and teammates.

Atlanta, Ga, Us

Provided clerical support services within the office, including data entry, filing, mail handling and document preparation/processing. Supported live auctions by entering incoming bids and vehicle details, keeping simulcast and in-person dealers updated with accurate information. Helped maintain office productivity by providing assistance where needed, whether it be assisting customers, answering phones, processing titles, or organizing paperwork and inputting it into computer system.

Binghamton, New York, Us

Helped raise front office scores 10% in one year by implementing and maintaining organization and employee standards. Acted as the main point of contact for customers as well as managers of several different departments. Communicated with guests regularly to identify problems and propose solutions. Awarded employee of the month two times for outstanding performance and customer service.

Bachelor'S Degree, Psychology, Concentration In Chemistry

Advanced Regents Diploma With Honors