Casey Shepard Email and Phone Number

Dynamic PetSmart Salon Leader with hands-on experience overseeing grooming operations and leading a team of pet stylists. Proficient in scheduling appointments, managing salon inventory, and ensuring compliance with safety and sanitation protocols. Skilled in providing grooming services to pets of various breeds and temperaments while prioritizing their comfort and well-being. Dedicated to delivering exceptional customer service and building strong client relationships. Eager to continue developing leadership skills and contributing to the success of the PetSmart grooming salon team.

Experienced PetSmart Dog Trainer with a passion for improving the lives of pets and their owners through effective training and education. Skilled in conducting group classes and private sessions, assessing canine behavior, and developing personalized training plans. Proficient in utilizing positive reinforcement techniques to address obedience issues and promote desirable behaviors. Strong communicator with a commitment to providing exceptional customer service and fostering positive relationships with clients. Dedicated to staying current on industry trends and continuously enhancing training methodologies. Ready to contribute expertise and enthusiasm to the PetSmart team.

Grooming pets to the owner's specifications, which may include bathing, drying, trimming, clipping, and styling fur or hair.Examining pets for any skin conditions or injuries, and reporting them to the owner or veterinarian.Ensuring the safety and comfort of pets while they are being groomed, using appropriate tools and techniques to avoid causing any pain or discomfort.Keeping track of appointment schedules, ensuring that each pet is groomed on time and that the owner is notified of any delays.Maintaining cleanliness and organization in the grooming area, including cleaning and sanitizing tools, equipment, and work surfaces between each pet.Maintaining inventory of grooming supplies and equipment, ordering new items as needed.Providing excellent customer service by answering questions, addressing concerns, and making recommendations for grooming services or products.Maintaining accurate records of each pet's grooming history and any health or behavior issues, to ensure that each grooming session is tailored to the pet's specific needs.

Assist the doctor during braces bondings as well as untying and tying in braces. Scanning using iTero for orthodontic devices including RPE expanders, retainers and Invisalign. Writing detailed and accurate treatment notes. Performing cephalometric and panoramic x-rays. Making essix retainers and delivering them to patients. Cleaning operatory including sterilization of instruments between patients and keeping a clean work space. Giving instructions and independently running appointments for Invisalign. Submitting prescriptions for Invisalign and intraoral devices. Taking intraoral and extraoral photos and uploading them to patient charts. All of this in a very fast paced environment with an emphasis on accuracy, gentleness and making the patient feel comfortable.

Moderating a group of seventeen off leash dogs in a play room including regulating play, keeping track of eliminations, cleaning, observing health and behavior. Also, accomplishing tasks in a timely and efficient manner including making meals, cleaning individual rooms, baths, nail trims and one on one play times for both cats and dogs. Regular tasks also include jumping in to help management with check ins, check outs and working the cash register.

Request medical records from veterinary clinics, gather pertinent information from owners via fax, email and phone. Employ exceptional customer service to ensuring clients are comfortable in releasing the information. Organize the records by using a combination of three different internal programs to input the data (Navigator, Dashboard and Organizer). Review the data with detailed focus in order to make sure we have all the crucial information needed. Two of those three years being 100% remote.

As a Positive Reinforcement Dog Trainer and Receptionist at Zoom Room Dog Training, my responsibilities included managing client schedules and processing payments for classes and products through the MindBody program. I was also responsible for handling incoming calls in a fast-paced environment and ensuring client satisfaction through excellent customer service. Additionally, I taught obedience and agility for energetic group classes, using positive reinforcement techniques to encourage optimal learning outcomes for both the dogs and their owners. Through my work at Zoom Room Dog Training, I gained valuable experience in dog training and customer service, as well as strengthened my communication and organizational skills.

Scheduled and checked in clients using the MindBody program and rescheduled appointments when appropriate. Greeted clients and ensured that they had what was needed in order to be set up with a coach, including demonstrating how the advanced scale worked and offering meal advice. Processed payments for products in QuickBooks. Stocked and organized food pantry, as well as tracked inventory needs. Assembled start up kits, while ensuring the first week of meals were organized and easy to follow for the client. Communicated with clients to confirm attendance for the orientation seminars, as well as contacting the client’s physician, in order to gain approval to start the program.

As shift supervisor, I managed the team to ensure everything was completed in a timely manner. Checked clients in and out, while offering add on services when appropriate. Processed payments for pet boarding and daycare. Administered canine and feline medications. Evaluated canines in order to have them placed in appropriate group rooms to fit their personality and size.