Casey Stutz Email & Phone Number

Greater St. Louis Area

Manage passenger and heavy duty vehicle chassis service equipment validation and verification• Responsible for complete product quality issue reporting, tracking, and resolution• Define roles and responsibilities for (4) Quality Assurance Engineers• Manage OEM approval for alignment systems, safety systems and advanced driver-assistance systems, wheel and tire service, brake service and inspection lane equipment• Key liaison between OEM Engineers and Hunter Engineering for service equipment evaluations• Provide direct support with OE manufacturing facilities technical investigations internationally and domestically• Author sales/service bulletins, installation instructions, PowerPoint presentations, and quality tracking summaries for executive management’s review• Provide technical support to Field Service Representatives, Product Engineers, and dealer technicians regarding difficult to diagnose cases• Quality Assurance subject matter expert for OEM vehicle wheel alignment service• Support new product launches and approve software enhancements/releases• Provide product feedback for improvements relating to accuracy, efficiency, and functionality

• Investigated and reported quality issues relating to the latest passenger and heavy duty vehicle service equipment• Ensured timely quality reporting at management level from issue identification to field fix validation and release• Managed beta pilots and weekly field visits pertaining to Hunter’s Road Force Touch Diagnostic Balancer and Revolution Tire Changer• Provided support to manufacturing engineers during new product launches and software releases• Authored service bulletins, installation instructions, and quality tracking summaries for management• Provided support to Hunter Service Center for field issues relating to wheel and tire service equipment• Managed Microsoft Visual Studios quality tracking system and prioritized quality issues for engineering and management’s review• Frequent and direct interaction to explain technical issues in regards to wheel and tire service equipment

Monitored and analyzed product quality surveys, durability surveys, Consumer Reports surveys, J.D. Power Initial Quality Study, NHTSA consumer complaints, and internet comments to produce early detection and/or durability related visual summaries

Supported the development and launch of scantool diagnostics, software, and service informationEvaluated and provided vehicle diagnostic support for test pilots, i.e. Techstream Lite, Mongoose

Performed all related domestic/import vehicle diagnostics, repair, maintenance, and towing/recoveryAssisted in vehicle sales; providing trade in values, negotiations, and vehicle purchasing

Analyzed field technical & market indicators to identify new market trends and concernsAuthored MIS & FTR documents to document field technical & market concernsProcessed FTR & DPR documents from the field technical staff and dealer technicians

Performed all related vehicle diagnostics, repair, and maintenance

Bachelor Of Science Degree, Automotive Technology

Associate In Applied Science Degree, Automotive Technology

Activities and Societies: Phi Theta Kappa Honor Society Student Government Class Representative Skills USA