Casey Underdown Email & Phone Number

Williamsport, Pennsylvania, United States

Represented three stores in Mansfield, PA. This included following up with sales leads by means of our CRM, appointing clients into their local dealership and modifying them if the need occurred, making or taking 100+ outbound calls per day and notating conversations or messages left, addressing any questions or concerns from the customer regarding a service or vehicle, contacting previous customers who may be in a good position to upgrade or sell their vehicle. I also had managerial access to our system. This was a hybrid position.

Allenwood, Pennsylvania, United States

Assisting councilors in continuing care and aftercare of clients. This includes facilitating roll calls, documentation, facilitating structured therapy groups, submitting referrals, scheduling appointments, and meeting with clients.

Elmira, New York, United States

Assisting nursing staff on the floor and patients in their activities of daily living. I was accountable for patients and their needs; transitions to other areas of the facility, and anything else that was needed by nursing staff. Verbal de-escalation and manual restraints were also needed at times per policy, and I worked on the children’s unit as well as the two adult units.

Ithaca, New York, United States

Worked on the sales floor, helping customers choose and purchase their desired product. I started as a home entertainment sales representative, moving to customer service and lastly the mobile department. I worked the checkout line and filled in as necessary in the Technical Support division. There, I was responsible for diagnosing and troubleshooting any issues, including: screen replacement, walk-through on fixing a device, program and error codes, and remote solutions. While In mobile, I was tasked with identifying the best device for a customer’s needs, transferring data, setting up or carrying over a phone plan, and managing their account.

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities, 3.85

Activities and Societies: Choir One semester of college, left due to family emergency requiring me to work full-time instead.

High School Diploma, 3.89

Activities and Societies: Band, Chorus, National Junior Honor Society, Drama Department/School Musicals, NISSMA, All-State Singing.