● Designed curriculum and created a successful 15-hour online technology course with videos, quizzes, assignments, and templates: https://itmitraining.com/courses/technology-masterclass/ ● Created and facilitated presentations for an annual conference and virtual meetings catered to a wide range of industry leaders.● Helped overhaul various courses to prioritize online training. ● Taught in-person classes and mentored students starting a new career.

● Led group tours in 36 countries and all 50 US states.● Trained other tour directors both in group and individual settings, sharing my passion for creating once-in-a-lifetime experiences for clients.● Produced and presented daily informative and entertaining commentary and lectures tailored to different groups and specific educational objectives.● Managed the expectations and needs of each individual client with consistently glowing reviews.● Organized logistics of routes, stops, meals, and itineraries for each day along with contingency plans for unexpected situations.● Coordinated with vendors to ensure standards and company expectations were met or exceeded.● Worked with student, adult, senior, and multigenerational groups to facilitate a positive group dynamic and a safe environment.● Managed complex scheduling and last-minute emergencies, continually exercising independent judgment and discretion.● Evaluated tours to implement needed changes to consistently provide quality experiences for our customers.● Integrated brand marketing to build a faithful base of repeat customers.