Ensures all systems operate smoothly and align with our quality standardsMaximizes the efficiency of all business proceduresEstablishes production KPIs and conduct quality assessmentsMonitor daily operations and address potential issues when they ariseBuild processes that meet our business objectives and ensure complianceSets company revenue goals and monitors financial data, implementing solutions that will improve profitabilityHandles HR duties to ensure our hiring plans meet our business needsHandles all AP and AR duties

• ​Oversees all day to day operations for the office located in Pompano Beach, Florida • Creates and rolls out new policies to improve operational efficiencies • Manages all day to day client services • Builds and manages internal company knowledge base resources• Handles all HR duties such as new employee onboarding, payroll, expense account management, and benefits• Responsible for managing company's finances including Accounts Payable and Accounts Receivable utilizing QuickBooks

• Educates all guests on the products and features of lululemon clothing, providing them with an exceptional experience while teaching about how lululemon supports men and women’s wellness goals• Assists Store Manager with all operational duties such as opening/closing the store, creating schedules, managing budgets, and tracking sales goals• Supports all educators and key leads, ensuring their success at lululemon as well as development of their own personal goals and vision• Creates community strategy, building relationships with local athletes and influencers in surrounding areas for brand awareness and wellness partnerships

• Lead Americas operations and support team of 14 employees located in New York and Los Angeles servicing 400+ account including major brands such as MLB, Turner/CNN, Fox News, Spotify, eBay, Hearst, etc.• Collaborated with department leads building operational processes supporting entire Rubicon Project client base• Created streamlined processes to drive revenue for a key strategic area of business• Designed workflow and best practices for both inventory and advertiser quality review• Built and managed external client knowledge base resources• Managed Rubicon Project’s relationship with outsourcing partner, determiningareas of opportunity for strategic growth• Analyzed client satisfaction survey data, identifying opportunities to improveclient experience.

• Supported individual career development for a regional team of 8 employees• Drove process and product automation increasing efficiencies in Seller brandprotection and on boarding, advertiser classification, and Buyer campaignmanagement.• Developed Platform Support process best practices and documentation• Tracked and managed Platform Support team workflow via Salesforce dashboards identifying areas for individual and team-wide improvement

• Hired and trained all East Coast Platform Support specialists• Oversaw operational tasks across Rubicon Project platform including Selleron boarding, brand protection, Buyer campaign trafficking, and technicaltroubleshooting• Designed and developed the operational support structure for RubiconProject's mobile offering

• Trained and mentored new hires in collaboration with Director of Account Management• Identified and presented Seller Account revenue opportunities using data analytic software• Trained internal and external users on Rubicon Project user interface

• Managed ad quality issues, data reporting concerns, technical troubleshooting, and UI inquiries for premium Sellers representing approximately 15% of total revenue on the Rubicon Project platform• Consulted on optimal setup and utilization of Rubicon Project products

Ad Operations: Trafficked ad network campaigns, Troubleshooting delivery issues, tested ad network and Rubicon site tags, managed ad network campaign updates, and resolved technical tag issues. Ad Quality Team:Managed team of 20 ad quality employees, created and managed team's schedule, trained new employees, ensured superior team performance, and built better team practices.

Directed and supervised 15 employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customersResolved customer complaints regarding sales and serviceHandled staffing issues such as interviewing potential staff members and managed overall business from day to day.