• Grow and maintain existing customer relationships• Connect with and serve commercial interior designers and architects

• Responsible for tracking and confirming order deliveries, creating bill of ladings and scheduling shipments, and managingand processing freight claims. While taking phone calls and communicating with vendors, carriers, and customers asneeded.• Serving as a Customer Service and Sales Representative, creating sales and purchase orders, confirming orderacknowledgements, and assisting in inventory and warehouse management.• Operating in Oracle, NetSuite for all order processing.

• Liaison for parent to camper communication via email and phone as requested by parents, on a daily basis.• Researched, proposed, and purchased supplies for a camp program with a $1.4 million operating budget and over 30activity options.• Tracked deliveries and once received, recorded and submitted purchase orders for Operations Director for departmentalexpenses. Monitored Store inventory, reported weekly, and reordered as needed.• Organized, sorted, and delivered mail to all campers and staff twice daily.• Created and ran pertinent information reports using the CampMinder system database.• Designed, created, and implemented an Excel survey score tracking spreadsheet that will be continually used to trackresults for staff and camp overall. This document tracks individual camper’s scores for nearly 2,000 campers and 70 staffannually. The template has been sent to camps across the United States to ease the process of tracking camper opinions.

• Responsible for tracking and confirming order deliveries, creating bill of ladings and scheduling shipments, and managingand processing freight claims. Helped address customer questions and concerns as needed.• Managed the product addition process, by communicating deadlines with employees. This often required in person followups to confirm the deadline is realistic and assisting as needed.• Shadowed employees in customer service, operations, logistics, sales, marketing, and warehouse management department.

Various Leadership Roles depending on the summer.• Responsible for supervision of campers and staff within designated village including the planning and execution of cabin,village, all-camp themes and activities as a Head Counselor.• Managed the boating programs and respective equipment as well as ensured safety of campers, staff, and boat drivers onthe water in Boating Director role.• As an Expeditions Trip Leader, ran the off-site trips, keeping campers safe while caving, rock climbing, rafting, and hiking ina remote, wilderness setting.• Complied with YMCA of Greater Birmingham, American Camping Association, and health department policies.