****Job Tasks****

· Maintains customer files within internal database.

· Interfaces with Sales and Support teams to ensure up-to-date information on current and prospective customers worldwide.

· Maintains the integrity and accuracy of customer files by activating and deactivating customers, verifying addresses and phone numbers via Internet searches and phone calls.

****Accomplishments****

· Increased team productivity by drafting clear and concise instructions for various tasks, leading to more efficient and consistent data management processes

· Implemented data governance policies resulting in a reduction in data errors, improving overall data accuracy and reliability.

· Led project and designed tasks that improved team morale resulting in a significant increase in efficiency and enhanced team's customer service.

· Guided department in processing and integrating data for company acquisition swiftly and accurately through exemplary organization and adaptability.

Co-star on a live stream of tabletop games. 3-5 players are lead by a sanctioned game master in many different games. Some games featured have been Paranoia, Call of Cthulhu, Warhammer, and Tortured Earth. The main game played is Dungeons and Dragons. The show's crew perform for an audience of 30-100 people twice a week. The channel demonstrates core rules for various games alongside the actual gameplay and frequently engages its audience/viewers.

· Contributed to the development of AI programs by analyzing and classifying diverse data and maintaining cultural awareness resulting in improved program efficiency.

· Collaborated with development team to implement linguistic improvements, resulting in an increase in user engagement and satisfaction.

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(The following is an approved description provided by Welocalize in accordance with certain NDAs issued by its clients.)

Employed by Welocalize, working off-site at Fortune 100 Company

· Ability to understand and prioritize tasks and issues quickly and efficiently.

· Native language skills and cultural awareness of native country.

· Good oral and written communication.

· Highly organized with attention to detail and a commitment to quality.

· Maintained superior product knowledge of electronics and technology through regular training and study, resulting in improved customer satisfaction and higher sales.

· Quickly adapted to support other departments, contributing to an increase in overall team productivity and performance.

· Managed sales quotas, consistently exceeding targets, contributing to a boost in team sales performance.

While serving Starbucks, Casey closed the store, handled money, led a team of four to six partners during a single shift, provided excellent customer service, memorized a large amount of recipes, handcrafted quality beverages, kept product stocked, maintained cleanliness standards, and kept inventory records.

During this extended time of service, Casey has been responsible for opening and closing duties, handling money, building a successful team, leading a team of four to seven associates, analyzing sales trends, setting and managing sales goals, providing excellent customer service, collecting and exhibiting large amounts of product knowledge, merchandising, stocking, and recording inventory.