Casey Byrne, Ba Email & Phone Number

West Vancouver, British Columbia, Canada

Analyze, plan, and schedule work assignments for multiple ferries and terminals. Accurately and efficiently manage 800+ employees including handling sick calls and assigning work. Ensure compliance with Transport Canada regulations and follow collective agreement to avoid pay inquiries. Charged with training new employees due to exceptional proficiency in the role.

Vancouver, British Columbia, Canada

Manage and develop relationships with end users, distributors, and manufacturers in a fast-paced environment. Involved in overseeing the entire life of the sales cycle from initiating contact, booking appointments and callbacks, assessing customer needs and urgency, providing pricing estimates, and facilitating post-sale technical support. Praised by management for exceptional resourcefulness and problem-solving skills to find appropriate solutions for customers.

Vancouver, British Columbia, Canada

Own and solve incoming customer support cases covering the Guidewire product portfolio. Develop deep expertise in multiple products using continuous learning to provide triage and troubleshooting support in order to restore the affected production system. Given additional responsibility to review job applications, conduct interviews, and mentor and train new hires. Earned the honorary title of Chief Fun Officer from higher management as a result of organizing engaging morale-boosting meetings for the department.

Greater Toronto Area, Ontario

Travels to locations throughout Ontario representing the company in a professional and courteous manner. Implements current reline directives, requiring attentiveness and strong attention to detail. Responsible for ensuring work is completed correctly and on time without guidance or supervision.

Toronto, Ontario

Collaborate with peers to develop code in line with strategic initiatives, as well as develop, troubleshoot, enhance, and document components, as per project requirements and design. Conduct thorough unit testing, plan design/implementation activities, and ensure technical solution quality.

Oakville, Ontario

Works one on one with students to improve understanding of core concepts in a variety of computing subjects. Runs multiple weekly Java tutorial sessions. Collaborates with faculty to improve the student learning experience. Co-developed an exam program to assist students with midterm and final exam preparation.

Vancouver, British Columbia

Executed floor plans and implemented visual merchandise presentation strategies to positively impact the store’s sales. Responsible for receiving shipments and enforcing organization in stockroom. Enhanced ability to work under pressure while routinely providing exceptional customer service and meeting sales targets.

Toronto, Ontario

Handled department requests, interfaced with database, managed financial transfers and cheque printing while maintaining client privacy.

Rattlesnake Point Golf Club, Milton, Ontario

Serving position with focus on guest relations, including assisting guests with any questions or concerns. Responsible for organizing event spaces including event set up and tear down.

Guelph, Ontario, Canada

Customer service focused position with a strong emphasis on sales. Responsible for product knowledge and customer engagement.

Georgetown Marketplace, Georgetown, Ontario

Georgetown, Ontario, Canada

Dedicated to assisting customers find what they need and to answer any questions they might have. Responsible for maintaining cleanliness and order in assigned section of the store. Followed planograms to create new displays.

Georgetown, Ontario, Canada

Customer-focused position, responsible for taking orders and handling payment both at the counter and in the drive-thru. Also responsible for correctly packaging and handing off orders. Timeliness was a major requirement.

Bachelor Of Arts - Ba, Anthropology

Software Engineering