Casey M. Casseb Email & Phone Number

San Antonio, Tx

San Antonio, Texas Area

San Antonio, Tx

San Antonio, Texas Area

Rackspace is a leader within Managed Services for public cloud infrastructure delivering guidance on best-fit cloud solutions for global companies.As a Customer Reference Manager, I was hand-selected to enhance and improve customer reference assets including case studies, videos, social tiles, presentation slides, and inclusion in tools that feed marketing and sales needs. Organizes project and program activities and cross-functional meetings while interpreting requirements and communication to facilitate completion of projects on schedule within budget.Key Accomplishments include:▷ Established and built a customer form in Salesforce to measure program outcomes and track progress including a monthly reporting structure to present to executives. ▷ Changed the existing team culture and expanded the program to include speaking engagements. Built better functions for the team including enhanced logos, better customer case studies, and a funnel for customers to PR and Analyst depts.▷ Created customer reference materials in sync with campaigns including Go to Market activities, & Social Marketing strategy. ▷ Selected as the single point of contact for Australia and UK teams to coordinate Rules of Engagement and shared customer resources.

San Antonio, Tx

Advisory Services is an Enterprise-level service offering composed of a dedicated team of Enterprise Architects and business experts who work with Enterprise Sr. Leadership and IT decision makers to develop optimal IT infrastructure.As the Program Manager, I led the successful on-time delivery of both internal and external projects including migrations, development of new services, software development, and internal process improvement. I qualified, coordinated, and planned all relevant industry events to foster opportunities for thought leadership and industry contribution. Key Accomplishments include:▷ Designed and implemented all Advisory Services/STS processes since the inception of the team in March 2011, including intake and qualification of opportunities, assignment and scheduling of resources, planning with sales teams for each engagement, internal and external NPS scoring, and delivery of materials to customer post-engagement. ▷ Designed and implemented metrics and reporting system to easily measure KPI’s and deliver to Senior Leadership Team. ▷ Key contributor in developing transformation methodology messaging and acted as liaison with marketing on initiatives and messaging to further empower team and extend Rackspace Sales teams.

As an Intensive Account Manager, I managed high-level accounts and oversaw brand and network relations including client management, KPI and reporting presentations, and day-to-day communication and oversights. I educated and guided new and existing clients on best practices, on-boarded new clients, and proactively addressed areas where improvement was needed. Key Accomplishments include:▷ Selected by senior leadership to represent the Intensive segment in a cross-functional team assembled to identify approximately eight Personas and solutions to provide to customers. ▷ Created and implemented the NPS Follow-Up Tool now used across Managed and Intensive Segments to effectively follow up and develop actionable strategies after each NPS response.▷ Selected by Team Lead to represent Windows team in initiative focused on better productizing bandwidth and capturing due revenue. ▷ Piloted multiple programs including Account Start-Up Optimization for Process Improvement Team and Kathy Naganuma’s Account Manager Training. ▷ Served on the Intensive Party Committee and as Founding Member of the Rack Pack.

As a Medical Sales Representative, I worked with surgeons and hospital staff to educate them on product uses. I planned and executed lunch & learns, breakfast and dinner events. I was recognized as a Top Regional Sales over two quarters - Exceeded monthly individual goals by 20-30%.