Casey Lopez Email & Phone Number

London, England, Gb

City Of London, England, United Kingdom

As the Subject Matter Expert for Learning, I am part of the programme team responsible for the successful rollout of a new ERP system at the City of London Corporation. I collaborate closely with stakeholders across the organisation to ensure the system aligns with our learning and development needs, leveraging my expertise in Learning Management Systems and L&D best practices.In this role, I communicate and share knowledge to help elevate new ways of working, supporting the adoption of the system and its integration into our processes. I focus on driving change management efforts by fostering a user-focused approach, ensuring that the system enhances the learning experience and supports a smooth transition for employees across the corporation.

London, England, United Kingdom

As a Trainer for the City of London Corporation, the governing body for the Square Mile, I developed and delivered tailored learning programmes to enhance employee performance and drive continuous improvement. My work focused on leadership development, diversity and inclusion, and employee wellbeing, ensuring initiatives aligned with strategic priorities and fostered a culture of growth. I also worked closely with external vendors, managing Health & Safety training programmes to ensure compliance and wellbeing across the organisation.In this role, I collaborated with colleagues at all levels to identify skills gaps, introduced innovative learning solutions, and evaluated the impact of training to deliver measurable results. I consistently approached my responsibilities with a leadership mindset, mentoring colleagues, championing inclusive practices, and contributing to change initiatives, demonstrating my ability to drive impactful outcomes and support the organisation’s long-term success.

Chicago, Illinois, United States

I had the privilege of working at Hamburger University, situated in McDonald's Headquarters in Chicago, Illinois - a prestigious learning center that attracts participants from across the globe to partake in world-class training programs.My primary responsibility was to deliver engaging content and lead insightful discussions, in-person and virtually, on a range of topics, including leadership development, emotional intelligence, and effective team coaching.In addition, I spearheaded various projects, such as managing the HU Brand Store that offered learners the opportunity to acquire exclusive HU merchandise, and oversaw technology and all classroom materials.

Orlando, Florida, United States

During my time as an Adjunct Training Facilitator at Walt Disney World, I had the opportunity to lead coaching and development initiatives for both internal and external stakeholders on a wide range of topics. I facilitated training sessions in diverse settings, from the stage of Cirque du Soleil to themed classrooms at Disney University, and even throughout the parks with Disney Institute.In this role, I had the opportunity to work on several design projects, developing customised learning programs from concept to delivery. In addition to my main focus on Leadership Development, I also contributed to local orientations and onboarding, and served on the 2016 Traditions Team, the corporate orientation for all new Disney hires.

Orlando, Florida, United States

As an experienced Food & Beverage leader, I oversaw teams within diverse dining environments at Magic Kingdom and Disney’s Animal Kingdom, including quick-service, character buffets, table-service and fine-dining restaurants.I am proud to have been part of teams that consistently achieved exceptional guest satisfaction scores, and even received industry recognition, such as the Orlando Sentinel's Critic's Choice Foodie Award for Best Theme Park Restaurant.It was a great honour to collaboratively work with my team to create magical moments for the guests, whether they were enjoying a meal in a castle, getting engaged, meeting their favourite characters, or simply savouring a glass of wine together.

Orlando, Florida, United States

During my time at Magic Kingdom, I intermittently assumed the role of Food Duty Manager, overseeing all F&B operations in the park including 8 table-services, 9 quick-services, and 50+ stands and carts. I ensured global standards were met with attention to detail and collaborated with cross-functional partners to provide exceptional guest service and recovery.

Disney'S Yacht & Beach Club Resorts, Orlando, Florida, United States

I performed my first salaried leadership role with the Stewarding Team at Disney's Yacht & Beach Club Resorts. In this brief assignment, I honed my leadership and communication skills, established new procedures, and achieved multiple 100% scores in safety and sanitation inspections.

Disney'S Yacht & Beach Club Resorts Convention Center, Orlando, Florida, United States

In my capacity as a Catering Planning Associate, I collaborated with event planners, entertainment managers, and catering teams to strategize, coordinate and prepare all operational requirements for diverse events, ranging from corporate conventions to social gatherings to Disney FairyTale Weddings, ensuring flawless execution and an optimal guest experience.

Disney'S Boardwalk Inn And Villas Convention Center, Orlando, Florida

As a Convention Services Assistant, I supported the Events Director and multiple Event Planners at Disney's BoardWalk Resort. This involved a diverse range of responsibilities, including building contracts, cultivating strong client relationships, and managing administrative duties such as record keeping, managing calendars, and booking convention space.

Disney'S Animal Kingdom Theme Park, Orlando, Florida

Working in theatre operations at Disney's Animal Kingdom Theme Park, I honed my ability to create magical moments for guests while prioritising safety. Whether coordinating operations, training new team members, or managing daily functions, I found satisfaction in delivering seamless experiences. My work taught me the importance of exceptional service with a touch of Disney magic.

Orlando, Florida, United States

• Spring 2006 Internship: Main Entrance/Transportation - Disney's Hollywood Studios• May 2006 - December 2008: Campus Representative - Stephen F. Austin State University• Spring 2008 Internship: Entertainment - Global (Worked all four theme parks)As a former participant of the Disney College Program, I gained practical work experience, networked with industry leaders, and developed my professional skills by attending Disney Leadership and Marketing classes at the Walt Disney World Resort.Between my two programs, I served as a Campus Representative, where I promoted this unique internship at my university by utilising effective marketing strategies, coordinating logistics, and speaking at various career events.