+ consulted with dozens of clients to design logos and develop branding+ designed postcards, booklets, flyers, stickers, and other print media+ strategized and implemented text messaging and email marketing campaigns+ developed and designed digital content for social media and websites+ photographed products for use in print and digital media

+ founded & operated online small business producing $60k in annual sales + solely responsible for all branding, product design, advertising, financing, and operations of two product lines including home goods and clothing+ grew social media presence on instagram to 12K followers and facebook to 5K followers

+ designed postcards, books, stickers, packaging and other print media+ developed branding for an online marketplace & social platform+ planned & designed marketplace website with a web developer

+ designed infographics for blog posts, social media+ researched and created content for social media driving traffic & increasing followers+ designed templates such as speaker-one sheets, media kits, order forms, etc+ planned, designed, and implemented email marketing campaigns

Spearheaded email campaigns resulting in a record number of closed loans earning our department a MILE award for income generated by email campaigns. Administered the MCIF file and built the member database monthly, centralizing and expediting the process. Utilized campaign manager to build targeted mailing lists and track responses resulting in a more accurate ROI calculation. Launched multiple branch promotional campaigns featuring design materials which boosted member interest in products and interaction with service representatives.Explored new ways to use social media which led me to revamp social media posts to focus less on products & services and more on the members, leading to increased interaction from followers. Established the use of Vine videos to capture the atmosphere of Reliant which led to a more personal connection with followers on Facebook.Initiated and filmed a video and edited into a 1 minute commercial to advertise Mobile Check Deposit which developed my creative skills.Developed a 5-image Facebook ad set to run in 3 counties for 3 days resulting in 43 new Facebook page likes.Initiated the use of Facebook’s Pages Tabs to generate member contests which encouraged follower interaction and let to more website views and page likes.Organized and spearheaded an event for Bring Your Child to Work Day which included department tours and educational classes. Organized multiple credit union events such as Annual Meeting, Scholarship Reception, and Christmas Party.Research and budget promotional items and vendors to find the best quality for the lowest price.Initiated and designed a management newsletter which eliminated the need for monthly meetings and reduced travel costs.

Process financial transactions for members using accuracy skills and exceptional customer service to ensure member satisfaction.Provide members with knowledgeable answers regarding all aspects of the credit union including loans, certificates of deposits, online banking, mortgages, and credit cards.Use interpersonal skills to resolve conflict, find appropriate solutions for member concerns, and build rapport.Multi-task while answering up to one hundred calls per day.Process mail, test new software, and provide help to multiple departments when needed.