Casey Carlile Email & Phone Number

Malvern, Pa, Us

• Direct student solution professional service teams with 35+ direct/indirect reports, spanning seven teams• Responsible for student solution services pricing and Service Management/Medicaid P&L• Lead four adaptive challenge committees to improve company processes• Collaborate with HR to define organizational structure, titles, growth paths, and utilization requirements for student solutions• Aligned implementation and service approaches across 10+ student solutions to create a consistent client experience• Partner with Finance to create unit economics for multiple teams to appropriately plan for resources• Define product and services SKUs, packages, pricing, and approved discounts• Coordinate interdepartmental communication processes between sales, product, support, and implementations• Oversee revenue for all clients, totaling over $200M annually• Regularly present at national conferences and produce content for company site on regulatory and industry knowledge to establish Frontline as a thought leader• Lead internal data integration projects across 10+ company products• Lead design and reproduction of outdated products into new languages• Ship new products from concept to launch using Agile/Scrum methodology• Collaborate with sales to develop annual roadmap and sales strategy

New York, Ny, Us

• Worked with C-levels to define strategic product expansion• Managed product roadmaps in coordination with sales• Developed product implementation and client support approach that led to 98% retention in year one renewals• Oversaw new products from concept to launch, including implementation and ongoing support approach• Worked with cloud security teams to enforce HIPAA and FERPA compliance• Partnered with HR to define company roles and career paths• Built organizational structure and process for support, client service, implementation, product, and internal staff teams• Created cohesive calendar of operations to coordinate product, development, training, and implementations • Oversaw revenue for all clients, totaling approximately $50M annually• Worked with state and federal regulatory bodies to update regulations that resulted in additional revenue streams for clients

New York, Ny, Us

• Implemented agile/scrum methodology for nine products• Created scalable data integrations that reduced implementation hours by 30%• Ran quarterly focus groups to gain insight into emerging market requirements• Led enterprise solution implementations for five of the top ten school districts in the country• Oversaw technical support, implementation, product, client service, and training staff

New York, Ny, Us

• Created a learning center for end users to access training articles, videos, and webinars• Implemented a tiered support system to automate and streamline technical support• Reduced overall support volume by 45%

Pasadena, California, Us

• Led daily stand-ups to prioritize team efforts on database, news, and content publications • Analyzing government funding trends for publication on a subscription-based newsletter • Reviewed and approved analysis by team members for quality content• Managed FOIA requests and analysis of RFP responses for winning techniques

Pasadena, California, Us

• Analyzed and summarized Federal, State and foundation requests for proposals• Researched and analyzed the impact of congressional bills on federal and state funding• Wrote articles on policy, congressional bills, federal appropriations for the company news site

• Composed messages to nonprofit and community organizations on behalf of the Governor• Assisted in the research and composition of gubernatorial proclamations• Vetted all message requests for legitimacy and appropriate affiliations• Set message deadlines and managed the flow of incoming requests