Casey Hastrich Email & Phone Number

Woodbridge, New Jersey, United States

Montville, New Jersey, United States

Wayne, New Jersey, United States

Reporting to the owner, direct supervision of operations and customer support team.Lead on recruitment and onboarding efforts, managed HR systems, 401k account, updated handbook and standard operating procedures, handled inventory, security system, benefits and business insurance policies.Orchestrated efforts on special projects including international expansion, wholesale, return software integration, nexus studies, franchise taxes, and led product viability testing.

New Jersey

Reporting to the owner, direct supervision of project managers, finance coordinator, and logistics coordinator.Financial analysis, planning and tedious coordination of cash flow, accounts payable and receivable.Scrupulous budgeting resulting in the reduction of expenses by 40 percent and project profits raised by 10 percent.Delegation of external communications including RFI/RFP, collaborations and social mediaDevelopment, formulation, and implementation of employment law-guided handbook, and departmental and personnel KPIs.Facilities maintenance, OSHA compliance, capital improvements, vendor contract negotiations.

Greater New York City Area

Worked closely with event production to prepare for catering needs for touring VIP packages, special events, and internal events. Management of supplies, creating menus, ensuring D.O.H. regulations are respected, liaising with suppliers and clients, and coordinating with all front-of-house teams.

Greater New York City Area

Oversight of the main entrance to the arena, including the supervision of security, box office, merchandise, team store, tours, and guest experience departments. Coordination of guest experience representatives on all levels of the Arena, specializing in ADA services, ticketing issues and resolution, concierge for suites and clubs, and assistance with security screening in Chase Square. Establishing a level of service for the front line staff, ensuring the highest standards are met as guests enter the building. Orchestration of brand ambassadors, responsible for increasing the volume of guests utilizing rear entrances for high attendance events. Assiduous performance management and attendance tracking for over eighty non-union guest experience staff members.

Newark, Nj

Facilitated internal and external communications to and from the President & CEO. Anticipated and organized speaking points, prospect and donor research, marketing materials and services as it related to ticketing, travel, expenses and internal events. Managed distribution of ticketing donations and gifts for over four hundred performances and events each year. Laudable, efficient schedule management for an intricate, ever-changing executive schedule, covering personal and professional engagements.

Newark, Nj

Supervised and organized all activities in all front of house spaces, including performances, special events, concessions, and access routes for events in the building and sponsored events in the community. Direct supervision and scheduling of over 150 paid union front of house staff with specialized guidance in ticketing technology, customer service, and leadership. Point of contact for all nightly security, maintenance, housekeeping, and catering operations. Restructured building-wide evacuation procedures to cover modern threats such as active shooter, suspicious packages, and threats to our event spaces.

Greater New York City Area

Supervision of concert hall operations for Alice Tully Hall and the former Avery Fisher Hall. Nightly oversight of engineering, production, box office, and security during high-profile events and performances. Direct supervision, hiring, scheduling and management of all merchandising, accessibility, utility,housekeeping and union front of house staff. Leadership in staff discipline and meditation and intricate union negotiations. Emergency management planning for all events ensuring safe egress points for special events with the potential for numerous hazards.

Purchase, Ny

Assisted the Box Office manager in daily ticketing operations and software management. Managed rental performance clients with distribution and detailed performance coding. Scrupulous organization of subscriptions for series performances, and single ticket orders using and mastering Tessitura ticketing software.

Purchase, Ny

Assisting in the supervision and direction of all aspects of the front of house operations at The Performing Arts Center, including safety, maintenance, catering, and all activities concerning the public.

Pleasantville, Ny

Working with the General Manager to plan policies and effective marketing efforts for sales of tickets, concession, and merchandise. Direct supervision of staff in the front of house, box office and concession for regular operations and for special events, including screenings of premiere independent films. Implementation of an exemplary customer service program for part-time staff members. Oversight over Projection operations including policy and emergency management for the building.

Bachelor’S Degree

Theatre Seminar -Winter Semester Abroad