Jay Lynch Email & Phone Number

Woodbridge, New Jersey, United States

Product Manager - Assets, Controls and ESGAct as the primary liaison between senior leadership, business users, and engineers in shaping the vision, development, and guiding the evolution of an Asset Management and Economic, Social, and Governance (ESG) SaaS product. - Collaborate with senior management to align product roadmap with company’s strategic goals- Facilitate problem and solution validation sessions with internal teams and external users.- Craft Product Initiative Narratives to precisely outline the identified problem, explore potential solutions, pinpoint the ultimate resolution, and establish key launch metrics.- Data-driven decision making to track the performance of solutions and identify opportunities to optimize and enhance product offerings.- Led a high performing team with a successful record of developing products with best in class customer experiences.- Cultivated strong cross functional relationships across the organization- Aligned with my Go to Market partners to ensure successful releases of new initiatives and productsKey Contributions:- Delivered a new product for Environmental, Social, and Governance (ESG) within 6 months- Conducted market research and user interviews to ensure the solution fulfilled the market problem.- Developed the Vision, Strategy and Roadmap for the Product - Leveraged AI for document abstraction to improve the customer experience. - Worked closely with cross functional teams (Customer Success, Implementations, Education and Enablement, Product Marketing) to guarantee product adoption.- Collaborated with my engineering team to drive execution and delivery of the product. Delivered an improved platform design to elevate efficiency, ensure consistency in brand and design, and enhance scalability.- Conducted user interviews to identify key aspects to improve within the product.- Managed and removed impediments from the agile team- Identified areas to improve efficiency within the application

My role as a product Product Owner empowers me to be responsible for setting, prioritizing, and accepting the work generated by my team in order to ensure delivery of the most valuable functionality to the NextGen product. • Develop scope and define backlog items (epics/features/user stories) to guide the software development team.• Compose epics, features and user stories• Develop, maintain and prioritize the backlog of user stories for implementation.• Work with internal and external customers to analyze the needs and align product roadmap to strategic goals.• Assess value, develops cases, and prioritizes stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with product strategy.

Yardley, Pa

Served as primary technical resource between senior leadership, business users and developers in product visioning, development and evolution to implement a companywide workflow solution. Gather, interpret, and translate business needs into technical requirements Define system requirements and key performance indicators (KPIs), and measure and analyze existing products/process for opportunities to innovate and improve user experience.  Partner with all stakeholders to coordinate platform architecture and execution across organization, and manage SDLC to ensure high quality, on-time deliverables in alignment with product roadmap and overall technology strategy. Participate in daily stand-ups to monitor progress/change iterations.Key Contributions: Drove the Workflow project technical deliverables to ensure the project is on-time and within budget ˗ Performed the data mapping to ensure the Data Mart was properly created and interfaced with the workflow application.˗ Trained business users on the Workflow application.  Led the Cenlar workflow platform and release an automated decision-making tool to enhance efficiency within the Loss Mitigation business unit. - Interfaced the workflow application with a newly created de-normalized data mart ensuring data availability and integrity- Defined the Web Service Calls and data elements needed to provide real time data used in the decision making process.

Princeton, Nj

North America's leading intermodal equipment provider and chassis pool manager serving domestic/international shippers with fleet of 278K chassis and 650 employees across 22+ offices nationwide.Serve as primary contact between senior leadership, business users, developers, sister companies, and customers in product visioning, development and evolution while supporting complete redesign/replacement of legacy systems.Serve as primary contact between senior leadership, business users, developers, sister companies, and customers in product visioning, development and evolution while supporting complete redesign/replacement of legacy systems. Gather, interpret, and translate business needs into feature/user stories, prepare and communicate requirements and functionality documents, and participate in stand-ups to monitor progress/change iterations. Define product requirements and key performance indicators (KPIs), and measure and analyze existing products/process for opportunities to innovate and improve user experience.  Partner with all stakeholders to coordinate platform architecture and execution across organization, and manage SDLC to ensure high quality, on-time deliverables in alignment with product roadmap and overall technology strategy. Consistently leverage usability studies, market/competitive research, and industry trends to identify solutions for increasing productivity/data visibility, boosting profit margins, and improving supply chain communication.

Experienced QA Manager and QA Analyst accountable for all facets of Mark-It Services proprietary software which includes but is not limited to: Quality Assurance Manager, Quality Assurance Analyst, System Analysis, Project Management, and Product Support. Responsibilities include managing an offshore QA team, analyzing and documenting business requirements, QA testing of the applications to ensure their quality and integrity and on site production support for employees as well as external vendors. • Manage an offshore Quality Assurance and Support team consisting of 15 associates across 4 different applications.• Defined the QA and Support team methodologies and processes.• Function as the Business Analyst to 10 offshore developers who code and support asp and .net applications. • Serve as the technical lead by being available to operations 24/7 for any production related issues.• Created an IT department by establishing structure through the use of project plans, User Stories, Business Requirements and QA test plans. • Create and manage project plans to ensure projects were delivered within the required timeframe• Subject Matter Expert for the MIS proprietary software (Reefer-Watch and Service Agent Login applications).• Provided application training to internal and external users.• Lead walkthroughs and training on new application features to internal and external users.• Compose User Stories and Business Requirements that effectively document information gathered in meetings as well as outline proposed processes and layout changes which need to be made.• Performed system testing for applications using ASP, .NET and HTML5. • Created Telemetry and Tracing data feeds in XML format using Web Services• Responsible for understanding the business workflow and enhancing the application to increase efficiency and streamline processes. • Thorough understanding and experience working in both a waterfall and agile Software Development Life Cycle (SDLC).

Iselin, Nj

Accountable for the day-to-day testing of multiple applications to ensure their quality and integrity. Plan, develop, execute and maintain manual and automated test plans to meet business requirements, functional and regression test plans in compliance with Enterprise and Departmental standards. • Develop and execute test plans for business requirements for Visual Basic and Web based financial applications• Work closely with BA’s, DBA’s, Developers and other IT Professionals to resolve issues and defects that arise during the Project Life Cycle.• Document, and track defects to their resolution through Mercury Quality Center.• Highly skilled in interpreting business and technical requirements and translating them into test cases.• Proficient in creating and executing data-driven automated test suites.• Strong experience with Quality Center/Test Director, WinRunner, QuickTest Pro and debugging automated test suites.• Proven track record in creating effective test plans from test cases and requirement specifications. • Conduct technical, application, regression and compatibility testing to ensure the quality and accuracy of the product/application before installing into a production environment.• Prepare and maintain data in the testing environments. • Assisted in the development and implementation of Quality Assurance procedures. • Strong VBScript and SQL knowledge, including experience with writing complex functions and SQL statements to gather data used with the creation of manual and automated tests, and validating their results.• Work effectively in managed testing environments, including development, testing, model office and production environments, with daily builds in the testing environment.

Iselin, Nj

Overall responsibility encompassed the day-to-day operation, maintenance and upgrades to the Interactive Voice Response (IVR) system for Prudential Retirement Services.• Coordinate installations of all enhancements made to the Retirement Services Call Center Interactive Voice Response System (IVR).• Compose scripts for new phrases to be added to the IVR.• Perform quality acceptance and regression testing.• Analyze problems to determine if the problem was at the network, router, switch or IVR level.• Liaison to the call center representatives providing assistance researching system issues, inquires pertaining to incoming calls, as well as enhancements and changes made to the IVR.• Provide CTI support for call center users. • Monitor Hammer and CentreVu to manage system performance. • Perform data backups on a daily basis to preserve sensitive financial information.

Network Engineering, Information Technology

Bachelor'S Degree, Aviation Management / Flight Technology