Casey Petersen Email & Phone Number

Greater New York City Area

- Continue to design & deliver training sessions on product suite utilization for global Brandwatch clients, from startups to Fortune 500 companies.- Orient and advise seven-person team of Education Specialists on training methods and best-practices.Coach Brandwatch team-members on how to respond to client questions regarding the Brandwatch platform.- Collaborate with project managers and analysts to ensure global clients are trained to fully utilize product suite. - Consult with Customer Success Managers on the integration of new tools into the existing company suite.- Guide companies on how to best use the Brandwatch platform for their precise social intelligence needs.- Create customized, client-specific curriculum and supporting materials for online and on-site training sessions.

Greater New York City Area

- Designed and delivered training sessions on product suite utilization for all Brandwatch clients, from startups to Fortune 500 companies.- Taught lessons including how to use Booleans and queries, create graphical representations, and interpret data.- Maintained high level of client satisfaction by delivering engaging, company-specific, online and on-site classes.- Organized and facilitated company initiatives including the University Student Program, the Global Webinar Series, the “Now You Know” conference and master classes, and the Brandwatch Certification Exam.

Kensington, Md

- Generated academic and social confidence in a diverse student population by fostering classroom inclusivity.- Developed innovative lesson plans that were accessible to students with different learning styles and interests. - Advised student groups including the Literary Club, basketball and soccer teams, and the track & field club.

Kensington,Md

- Lead a five staff member team in managed after class care and enrichment activities for thirty to fifty students.- Revised the services catalog and streamlined monthly billing process.- Negotiated and managed formal relationships with external vendors to offer students a variety of activities.

Washington D.C. Metro Area

- Taught 8-10 years old students with learning differences including severe attention deficit disorder and dyslexia.- Facilitated specialized small-group math and advanced writing lessons to enable learning grade level content.- Guided sixteen-person reading comprehension groups with interpretive questions and directed discussions.

Washington D.C. Metro Area

- Supervised all staff of the club, while providing assistance and leadership in every function.- Sustained high levels of guest, staff, and management satisfaction, during a turbulent time that included the organization being acquired by a competitor, by prioritizing and providing clear and consistent communication - Upheld the highest level of quality for members by executing facility reviews and hourly inspections

Northbridge, Ma