Casey Killian Email & Phone Number

Phoenix, Arizona Area

Currently recruiting and staffing primarily for the Payment and Virtual Solutions line of business including Lockbox, Cash Vault and Operations positions.

Recruiter 2Responsible for the hiring and staffing of the Phoenix Phone Bank. Duties Include: Sourcing, selection and screening of entry-level candidates for a 24 hr call center. Responsible for maintaining an active pipeline of qualified candidates while adhering to limited budgetary guidelines. Staffing responsibilities also include Exempt Supervisor and Manager level recruiting as well as assisting various locations with specialized IT and project management positions. Established and developed an active candidate pipeline utilizing limited budgetary resources. Achieved 100% staffing requirements while assisting in the overall reduction in turnover incrementally on an annual basis: 90+% in 06, to 87% in 07, to 72% in 08 and now 38% in '10 Recently Adler certified. Currently traveling abroad to facilitate Adler certification training for Legacy Wachovia team members. Effectively communicating staffing concerns and strategies to every level of management. Responsible for targeted, strategic recruitment advertising.

Responsible for the hiring and staffing of the Phoenix Operations Center while remaining in strict compliance with State and Federal laws. Duties include: Liaison to four Vice Presidents and Senior Staff for four business groups; Directly supervise seven Exempt staff as well as eight Non-Exempt staff members; Investigate candidate's criminal/employment background reports and subsequent action, up to and including termination; Develop and maintain relationships with vendors; Remain current with State and Federal hiring EEOC guidelines. Develop ways to be first to market with recruiting strategies. Develop action plans to reduce employee attrition. Approve all applications and submit for hire. Proven track record in a dynamic, results-driven environment. Consistently staff from 100-200 entry-level positions monthly for up to four business groups within our call center. Developed and implemented new employee orientation currently utilized throughout DFS. Researched and implemented uniform pre-employment assessments designed to measure candidate's requisite skill level and aptitude for selected

Managed the Physical Security Department, including proprietary and vendor employees. Responsible for overall facility safety and access. Ensure enforcement of company policy and procedures as they applied to the facility and employees. Developed and implemented policy guidelines as necessary. Organized and conducted building egress drills. Liaison to local law enforcement agencies. Assisted Human Resources with potentially hostile employee terminations. Fostered positive customer and vendor relationships.; Developed regional security alliance comprised of local security managers. This alliance shared information regarding local crime trends and best practices. Implemented restricted-access revolving doors throughout Phoenix facility.

Responsible for the facilitation of new hire classes, development and implementation of CMS recurring training, compiling individual and class measurements and related special projects. Proficient at the ideals and theory behind adult learning concepts.

Residential Security Manager for 248-unit apartment complex. High profile, high volume customer service/contact. Responsible for employee safety and property perimeter. Investigated all incidents of theft, vandalism, injury, etc. Mitigated risk to company by completing detailed reports and gathering witness accounts. Administered performance evaluations, reviews, and counseling for security personnel. Completed annual budget forecasts.

Responsible for the scheduled maintenance and inspection of aircraft egress and environmental systems. Supervised four employees ensuring aircraft and personnel were combat ready at all times. Memberships and Affiliations SHRM, AzQuadA, the local Recruiting Network and current VP of the AZ HR Call Center Association.