As the Director of Training and Development at Volunteer Properties, I lead the strategic design and implementation of comprehensive training programs to enhance the skills and performance of our employees. My role involves:- Strategic Leadership: Developing and executing a robust training and development strategy aligned with Volunteer Properties' mission and core values, fostering an engaging and empowering work environment.- Program Development: Creating a series of innovative virtual training classes covering telephone sales, apartment touring, leasing, and follow-up to ensure exceptional customer service and operational excellence.- Curriculum Design: Crafting engaging training content and materials to support employee onboarding, skill enhancement, and continuous improvement.- Performance Improvement: Utilizing data-driven insights and feedback to assess training effectiveness, identify skill gaps, and implement targeted solutions to boost individual and team performance.- Team Collaboration: Partnering with cross-functional teams to ensure training programs meet the evolving needs of the organization.- Employee Development: Providing coaching, mentoring, and professional development opportunities to foster a culture of learning and growth, enabling employees to reach their full potential.- Innovative Solutions: Leveraging technology and best practices to deliver cutting-edge training solutions that drive engagement and deliver measurable results.In this role, I am committed to empowering our workforce, enhancing operational efficiency, and contributing to the overall success and growth of Volunteer Properties.

• Planned, coordinated, and implemented comprehensive training programs for approximately 300associates on a monthly basis, including new hire orientation, leasing series training, audit andcompliance training, maintenance learning initiatives, and advanced learning opportunities forleaders.• Managed a team of 15 Training Associates, Subject-Matter Experts, and Mentors providing ongoingsupport and feedback, leading to a 30% increase in training effectiveness and employeeengagement.• Implemented communication and marketing plans to enhance program awareness, resulting in a40% increase in employee participation in training programs.• Developed and delivered comprehensive training programs, including new hire orientation, leasingseries, and maintenance training, resulting in improved employee performance and customersatisfaction scores.• Implemented innovative learning & development program, reducing onboarding time by 25% in 3months, resulting in improved employee engagement.• Spearheaded a mentorship program for Property Managers and Service Managers that improvedemployee onboarding and retention by 15% and facilitated knowledge transfer across theorganization.• Developed and facilitated training workshops based on feedback from regional stakeholders toaddress performance gaps.• Maintain accurate Learning Management System (LMS) data and employee records to generateprecise metrics.

Facilitated and managed training and performance support for approximately 400 employees inFlorida, Georgia, Tennessee, Kentucky, and Alabama• Delivered presentations on company policies, procedures, and compliance.• Developed and implemented a regional training program that increased training completion rate by25% in 6 months.

Responsible for overall community performances on numerous properties ranging from garden style,mid-rises and traditional style communities in several markets, that included Texas, Florida andGeorgia• Worked with the on-site staff and senior management to create overall property success; financially -by maximizing rent and occupancies, and minimizing expenditures and aesthetically - by inspectingthe property daily to ensure that all aspects of the community and curb appeal meet standards andrender the community curb appeal in a condition that is enticing to the client traffic and exceeds theneighborhood market.

Promoted to act as the Community Manager during their absence; if so directed, includingsupervision of the on-site employees and guide and manage the Marketing Director and LeasingProfessionals.• Rent collections, late notices, posting rent, inspecting move-outs for damages, and completingmove-out paperwork according to local landlord/tenant laws. Inspect vacancies and make readiesand complete service request as necessary.• Complete reports for Community Manager and Regional Property Manager upon request and analyzeweekly leasing reports and projected occupancy trends.• Inspect the property for community for policy violations (inoperable vehicles, unauthorized pets, etc.)., need repairs, landscaping check, and any other potential liabilities.

Qualify client needs, eligibility, in compliance with Fair Housing Laws and company nondiscriminatory leasing policies. • Reviewed aged vacancies, market-ready apartments, and models -tour apartments with clients, discuss all benefits of the apartment community and each apartmentshown. Explain in detail the application procedures and lease contract. • Type leases; enter leasingand traffic information and type weekly, monthly and/or special reports as designated. Trackedadvertising, promotions, publication and developed while maintaining, rapport with accountrepresentatives, locators, etc.