Casey Collier Email & Phone Number

Nashville, Tennessee, United States

As the Director of Training and Development at Volunteer Properties, I lead the strategic design and implementation of comprehensive training programs to enhance the skills and performance of our employees. My role involves:- Strategic Leadership: Developing and executing a robust training and development strategy aligned with Volunteer Properties' mission.

Nashville, TN

• Planned, coordinated, and implemented comprehensive training programs for approximately 300associates on a monthly basis, including new hire orientation, leasing series training, audit andcompliance training.
• Managed a team of 15 Training Associates, Subject-Matter Experts, and Mentors providing ongoingsupport and feedback, leading to a 30% increase in training effectiveness and employeeengagement.
• Implemented communication and marketing plans to enhance program awareness, resulting in a40% increase in employee participation in training programs.
• Developed and delivered comprehensive training programs, including new hire orientation, leasingseries, and maintenance training, resulting in improved employee performance and customersatisfaction scores.
• Implemented innovative learning & development program, reducing onboarding time by 25% in 3months, resulting in improved employee engagement.
• Spearheaded a mentorship program for Property Managers and Service Managers that improvedemployee onboarding and retention by 15% and facilitated knowledge transfer across theorganization.

Atlanta, GA

• Facilitated and managed training and performance support for approximately 400 employees inFlorida, Georgia, Tennessee, Kentucky, and Alabama
• Delivered presentations on company policies, procedures, and compliance.
• Developed and implemented a regional training program that increased training completion rate by25% in 6 months.

Atlanta, GA

• Responsible for overall community performances on numerous properties ranging from garden style,mid-rises and traditional style communities in several markets, that included Texas, Florida andGeorgia
• Worked with the on-site staff and senior management to create overall property success; financially -by maximizing rent and occupancies, and minimizing expenditures and aesthetically - by inspectingthe property daily.

Jacksonville, FL

• Promoted to act as the Community Manager during their absence; if so directed, includingsupervision of the on-site employees and guide and manage the Marketing Director and LeasingProfessionals.
• Rent collections, late notices, posting rent, inspecting move-outs for damages, and completingmove-out paperwork according to local landlord/tenant laws. Inspect vacancies and make readiesand complete service request.
• Complete reports for Community Manager and Regional Property Manager upon request and analyzeweekly leasing reports and projected occupancy trends.
• Inspect the property for community for policy violations (inoperable vehicles, unauthorized pets, etc.)., need repairs, landscaping check, and any other potential liabilities.

Houston, Texas, United States

• Qualify client needs, eligibility, in compliance with Fair Housing Laws and company nondiscriminatory leasing policies.
• Reviewed aged vacancies, market-ready apartments, and models -tour apartments with clients, discuss all benefits of the apartment community and each apartmentshown. Explain in detail the application procedures and.
• Type leases; enter leasingand traffic information and type weekly, monthly and/or special reports as designated. Trackedadvertising, promotions, publication and developed while maintaining, rapport with.