Casey Letwinch Email & Phone Number

Oakhurst, Ca, Us

Oakhurst, Ca, Us

Plano, Tx, Us

Plano, Tx, Us

Jacksonville, Fl, Us

• Administrator of corporate SCCM 2007 servers (Imaging, Package Creation, Advertisements, Task Sequence Editing, etc.) 5000+ clients from over 9 secondary sites• Administrator of corporate SCCM 2012 server for Windows 8 imaging• Build out new site infrastructure for locations that need an onsite distribution point for imaging.• Troubleshoot server issues on Windows 2003, 2008, and 2012 server environments. • Download and create driver packages for SCCM for all new hardware that gets approved for deployment• Update Gold image on a quarterly schedule to include approved changes• Administrator of Symantec Endpoint Protection Manager and Microsoft Defender (risk alerts, anomaly reports, policy updates, exceptions, etc.)• Build SEP/Defender install packages for different divisions, and business needs• Create policies for app and device control, and other security related policies. • Supply internal/external security audit reports when requested• Create SEP and SCCM process guides, and security check processes including auditing• Administrator of CheckPoint Endpoint Security for enterprise encryption• Work with ISO on allowing approved clients access to removable media• Primary Administrator/SME for HCL BigFix(package creation, deployment, updates, fixlets, patching, CIS compliance, self-service)• Help provision VDI VMware virtual machines for offshore employees• Create snapshots of virtual machines on a regular basis• Create corporate communications regarding Windows Updates, patching, beta groups, client anomalies, server/production issues, and image updates

• Use RT for creating and resolving tickets• Use ServiceDesk for creating and resolving tickets• Edit host files to resolve local DNS issues• Prioritize issues based on urgency• Provide Tech Support on hardware and software for multiple divisions within the company• Configure and maintain office copy machines, printers, fax machines, and digital senders• Write training documentation for other technicians to follow• Helped implement a SharePoint site for a centralized Help Desk repository• Create and terminate user accounts in a fast paced, constantly changing environment• Point of contact for all Telecom and networking issues at the Pasadena site, and escalated accordingly• Point of contact for SCCM related issues for the Pasadena office• Built out the Pasadena office from 0 users to over 100 users• Use a WDS server to capture and deploy images• Lead technician on multiple Projects for the Pasadena office including Pointsec installation and computer encryption, Domain Migrations, and SEP upgrades• Executive support including iPhones and iOS• “Good” for Enterprise Support• Utilize SCCM for deployments, reporting, and software pushing• SCCM front door for Client issues, reports, and queries• Work under strict SLA with over 98% of all tickets closed within SLA• Learned and supported multiple types of proprietary software

Calabasas, California, Us

• Create new users in Active Directory and setup security in the account for mailbox rights, distributions lists and personal folder securities• Terminate accounts with SOX Compliance• Fix technical issues with computers, printers, routers, etc.• Remove spyware, viruses and malware using multiple scans• Configure and deploy images to laptops/desktops using a KBOX Server• Configure scripts using KBOX Management Server to deploy updates, software and drive mappings• Create Efax accounts using Merkur• Use a ticketing system that prioritizes requests from users• Walk users through installing RAM, adding mailboxes within Outlook, power cycling equipment including routers, switches, modems and printers• Adding new users to a Blackberry Enterprise Server and walking them through activation• Citrix support• Mapping drives, printers and mailboxes to computers• Support for remote users across the country, as well as in Europe and Canada• Work closely with Infrastructure on projects to assess and implement new technologies into the field• Check for stuck emails in a ProofPoint server and white/black list certain addresses• Use SolarWinds to check bandwidth usage of offices in the field• Traveled to various locations to setup networked workstations in a hotel for Nurse Strikes/ Data Entry• Create tickets with USNET to send field techs to remote locations

Agoura Hills, Ca, Us

• Find errors in game software• Add bugs to a database• Regress known bugs to test repeatability• Update computer systems with the latest drivers• Use multiple language versions of Microsoft Vista for testing

• Order computer components • Asset Tracking• Server/client computer configuration and troubleshooting• Onsite/remote desktop support• Sonicwall and VPN configurations• Network troubleshooting• DNS configuration including A and MX records• Microsoft Exchange Server E-Mail account creation• Network setup and configuration including routers and servers• Hardware replacement• Documenting problems and solutions• Website registration• Website publishing/QA

InventoryAssigned duties to floor staffHandled customer relationsTicket boothConcession

Cnse, Information Technology \ Networking

Education record