Casey O'Brien Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Provided HR / P&C advisory to small to medium businesses• Advised and partnered with a wide range of stakeholders across different industries (legal, logistics, real estate, construction and trades)• Provided leadership development training• Delivered insights on employee experience using engagement surveys and culture audits• Analysed awards to ensure HR compliance• Created and implemented competency frameworks and development plans to support career development• Conducted exit interviews to provide insights and identify opportunities to improve retention• Addressed and resolved employee relations problems promptly, ensuring fair and consistent treatment of all parties• Conducted independent workplace investigation• Advised on healthy and safe workplace legislative change• Create and update position descriptions• HR policy and procedure creation and training• Recruitment and selection support and advice• Leadership coaching and development• Mission, Vision & Values creation session

Victoria, Australia

Connected my passion for people and business, harnessing the talents of the team and increasing people capability through training and development. Ensured a people centric, coaching culture which in turn improved performance and employee experience.Worked with experienced and emerging leaders at many levels within the organisation. Driving engagement through future focus, career development and empowerment.Responsible for 13 stores and 130+ team members. Engaging and partnering many diverse internal and external stakeholders across Victoria and nationally.Facilitated training ranging from leadership workshop, score skills, sales, bullying & harassment and unconscious biasExperienced in:- Running formal investigations ER/IR processes end-to-end- Complaints/grievance handing and resolution- Performance management process (including warnings and terminations)- Remuneration reviews- Employee engagement- Talent identification- Leadership development- Data analysis- Coaching/advice on people issues- Inductions & onboarding support- Probationary reviews- Performance reviews- Exit interviews- Workcover including return to work coordinator- WHS compliance

Victoria, Australia

Responsible for eight Cash Converters stores across Melbourne and regional Victoria. Partnered with managers to turn out results and improve the business.Supporting store leadership and frontline teams to consistently delivering on profit budget, customer service excellence and expense control. Coaching and development of management and leadership teams, creating engaging cultures where people development was a top priority.Supported and lead various HR function areas such as recruitment, selection, induction, and training on the job and in formal settings.Compliance with all relevant legislation and LP audits. Consistently excellent stocktake results.Key achievements: National Store of the Year Ringwood 2019State Store of the Year Heidelberg 2020Most Improved Store Fountain Gate 2019Delivered $1.77M NPAT FY20. Delivered $1.77M NPAT FY 19.Dynamic and challenging business, with a unique business model being that each store has many different departments. Ranging from Retail, Buys & Loans (pawnbroking), Personal Finance, Online sales, Stock control, merchandising, jewellery and more.

Heidelberg

Responsible for a vast & wide range of areas such as Store Operations, Net Profit, Recruitment, Selection, Onboarding, Probation, Training & development, Coaching, Performance management.Empowered the leaders in store to make a difference with their teams and customers.Consistently delivered high levels of performance as less financial and non financial KPIS. Top rated customer feedback / CX benchmark

Melbourne, Australia

Responsible for the performance of 6 Cash Converters Franchise stores that formed the Gilbert Retail Group. Responsible for Net Profit, employees life cycle, training and development, customer service, store presentation and standard, culture.

Craigieburn, Victoria, Australia

Bachelor Of Commerce - Bcom

Education record

Diploma, Management

Certificate 3, Financial Services