Casey Hackett Email & Phone Number

Los Angeles, CA, US

Pleasanton, California, US

- Leads 2 teams, made up of 4 CSMs and 2 CSAs, respectively, who are responsible for all North American clients with a total contract value up to $500k ARR- Oversees a portfolio made up of 130+ logos accounting for 40+% of all clients and 25+% of total ARR- Coaches team members on how to show the value of Degreed platform to our clients, leading to net.

New York, New York, US

Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner

San Francisco, California, US

On Deck Customer Success (ODCS) is a selected community and brain trust of world-class CS experts in SaaS. ODCS Fellows build customer-centric cultures and maximize their leadership potential through professional development and a trusted peer network. The curriculum focuses on CS business management topics and practical knowledge sharing with industry.

Glendale, CA, US

- Built up a team of Customer Success Managers from 2 to 8 across multiple locations (Glendale and Atlanta offices)- Oversaw a team responsible for 300+ accounts worth a combined $15 Million in Annual Recurring Revenue account for 10% of total accounts and 20% of total company revenue- Drafted and created strategies to increase adoption of our software.

Glendale, CA, US

-Managed a team of 8 Customer Success Managers responsible for over 500 accounts worth over $1MM in Monthly Recurring Revenue (MRR)-Drafted and created strategies to increase adoption of our software while reducing and mitigating churn amongst customers-Held weekly 1:1 meetings with my staff to review current workload, strategies for problem accounts, and.

Glendale, CA, US

As a Customer Success Manager, my role is to handle ServiceTitan's top accounts to ensure they are successful in their implementation and usage of our software.Key Duties:-Place outbound calls to my customers, with the expectation to reach them at least once every 30 days-Analyze how customers are using ServiceTitan, share best practices, and suggest new.

Stockholm, SE

Richmond, Virginia, US

• Sold and gained distribution for new products in an assigned territory for one of the largestconsumer packaged goods companies in the world
• Negotiated and implemented contracts across multiple brands in the Altria Portfolio to increasevolume and share of market (Grew volume by 5% and share 0.4 annually)
• Merchandised products and placed point of sale signage according to agreed upon plan-o-grams
• Managed over 130 individual accounts
• Chain account manager for three local chains of convenience stores, totaling over $12 million in sales annually
• Managed merchandising and promotional payments for contracted accounts

Richfield, Minnesota, US

• Sell home theater components (televisions, speakers, receivers, etc.)
• Educate customers about home theater products and recommend products fitting their needs
• Perform installations and conduct follow up calls. I would handle any customer issues

Street level marketing for Citadel radio stations at sponsored events. This was accomplished by informing attendees about the stations, signing them up for mailing lists, handing out free promotions (CDs, Stickers, shirts, etc.).

Boston, Massachusetts, US

• Create and manage client databases and media lists
• Proof website design and prepare presentations for clients
• Draft and distribute press releases

Richfield, Minnesota, US

Worked as part of the Home Theater team, selling a complete experience to consumers looking to build their dream home theater set up.

Boston, MA, US

Draft and release press releases, establish contacts with media outlets, cold call media outlets, assemble press books to calculate exposure of events for clients.