Casey O'Connor Email & Phone Number

Charleston, Sc, Us

United States

Product owner for Personal Insurance’s Innovative Products and Self-Service organizations. Developed the roadmap and strategy for insurance products meeting the needs of the marketplace, ensuring profitable growth, and driving the customer service experience within Personal Insurance.• Delivered key features for product to be market ready, including policy renewal, pricing analytics, systems integrations, and performance metrics.• Drove collaboration across legal, product, underwriting, and operational teams to build a cohesive vision for the product’s need and customer centricity.• Developed the execution model and communication plan across multifunctional teams and stakeholders. • Ensured quality of the overall solution using feature-based testing and automation.• Defined business objectives and outlined the tangible strategy and worklist for execution.• Outlined capabilities to meet the goals of the business while working within the bounds of regulatory restrictions and technology possibilities.

United States

Established a strategic roadmap for how to integrate multiple Traveler’s experiences with MyTravelers Mobile App by partnering with Product and Technology within Personal Insurance and Digital Enablement.

Hartford, Connecticut Area

Scrum Master for Enterprise Business Intelligence and Analytics (EBIA) - Artifical Intelligence

Hartford, Connecticut Area

•Strategic project planning for the implementation of the VMware ESXi infrastructure upgrade coordinating schedules around maintenance windows, production freezes, and upgrade dependencies in our field offices.•Analyze data sources to provide detailed views, reports, and dashboards that will allow management to easily see information about their servers in order to make decisions.•Utilize tools such as vRealize Operation Manager to provide data in a usable format.•Partner with team members to provide project planning support for critical work efforts within the area.•Report progress, highlight and monitor issues that impact delivery, and ensure communication to leadership.•Interview IT leads within the Travelers organization to author content for the IT Gateway News.•Present innovative ideas and opportunities for Travelers to leverage virtual reality technologies to improve current business practices and reduce costs as a part of Team Capstone Project.

Hartford, Connecticut Area

•Responsible for identifying oversized servers within the virtual server infrastructure for optimization and removing powered down VM servers in an effort to recover computing resources.•Analyze multiple data sources to provide detailed reporting to server owners & management leveraging tools such as vCOps.•Communicate effectively with server owners to explain optimization opportunity and develop action plans.•Partner with server owners, team members, and other OAI-sys areas to execute on the agreed-upon plan.•Demonstrate project progress through meaningful metrics.

Hartford, Connecticut Area

•Created an application data repository that will be the one of the primary sources for LOB and OAI-sys application asset information. This repository is meant to replace antiquated means of storing the information.•Completed an assessment of source data that is used for IT information delivery. This assessment will be used as input into the creation of data quality and governance strategies.•Produced data flow diagrams that document transformed target data as part of an assessment to reduce redundancy and streamline processes. •Performed data analysis inclusive of mapping target data and highlighting issues.

Bachelor Of Arts (B.A.), Communication, General, Graduated, 17'

Activities and Societies: UConn Dance Company - Vice President 16'​-17'​ and Public Relations Chair 15'​ - 16'​, UConn Communications.

Computer Science