Perform troubleshooting, maintenance, repair, and installation activities of software applications, personal computers, monitors, printers, and other communications equipment. Support 100+ end-users over the phone and in person for both hardware and software and provide systems training. Interact with network/system vendors to troubleshoot and resolve problems, including documenting problems and resolutions. Develop and maintain software and hardware inventory and tracking systems. Key Contributions:- Managed Windows 7 upgrade of approximately 50 computers to comply with security standards.- Worked with Network Administrator to significantly increase security and performance of systems by implementing new anti-virus software and critical system updates. - Installed and implemented production server as part of project to shift hosted enterprise core administrative system to onsite. The server will save approximately $600,000 in the first six months of operation.

Designed, developed and managed ColdFusion-driven websites and applications for company with 100+ clients. Provided maintenance and support for over 300 users on company developed sales application. Key Contributions: - Completed the front and back-end development of four websites to increase sales and recognition for clients.- Collaborated with clients on design, functionality, and maintenance of corporate website through duration of project.- Installed and configured web and database servers to improve reliability, efficiency and save costs.

Provide trouble resolution, root cause analysis, hardware/software installation and maintenance, and SLA maintenance for a large, enterprise-wide LAN/WAN environment. Travel to multiple branches throughout the Northwest to setup and configure new PCs and deliver training on new IT procedures to bank employees. Troubleshoot and diagnose technical issues, network security, and backup/restore initiatives. Support all standard, corporate hardware and software.Key Contributions:- Provide desktop support for over 1500 users at 10 different banks. - Assist in performing network administration functions and administering group policies via Active Directory, reset passwords.- Install, configure, maintain, and support company-supported applications on the network.

Coordinated the content and management of multiple Wordpress sites including review sites for mobile applications and local businesses. Wrote and posted reviews for mobile applications for iOS, Android and Blackberry devices. Conducted web optimization projects for clients focused on Search Engine Optimization, Web Analytics, and Social Media campaigns. • Performed site analysis, keyword research and mapping, and link building opportunities.• Continually improved and modified strategies to optimize effectiveness based on analysis, results and client feedback.• Assisted in providing analytics and performance reporting to management.

Posted job orders for employers looking to fill positions and maintained contact with employers until positions were filled. Interviewed, assessed and referred qualified job seekers to employment opportunities and community resources. Developed, wrote and maintained content for office website and manage Twitter profile. Monitored web analytics to determine website traffic. • Served as chairperson of five-member committee that implemented and administered employment and education program called PEP Talk. Enrolled and trained 40-50 participants through completion of program. Assisted job seekers explore new career paths and make successful transitions into new employment.

• Assisted over 5,000 retailers throughout the U.S. and Canada in filling orders and handling product warranty problems.• Helped consumers with product warranty problems and sending replacement parts and accessories as needed. • Maintained weekly sales commission reports for seven outside sales representatives.• Assisted the Research and Development and Quality Assurance departments with product testing and review.