Casey O’Shea

Casey O’Shea Email and Phone Number

Customer Service Analyst, General Motors (GM) @ General Motors
detroit, michigan, united states
Casey O’Shea's Location
Royal Oak, Michigan, United States, United States
About Casey O’Shea

Experienced Customer Service leader.Innovative project manager.Savvy communicator.Relentless business process improver.Trusted collaborator.

Casey O’Shea's Current Company Details
General Motors

General Motors

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Customer Service Analyst, General Motors (GM)
detroit, michigan, united states
Website:
gm.com
Employees:
117126
Casey O’Shea Work Experience Details
  • General Motors
    Customer Service Analyst, General Motors (Gm)
    General Motors Feb 2024 - Present
    Warren, Michigan, United States
    View
  • Porsche Cars North America
    Group Manager, Phone-Based Support, Customer Service
    Porsche Cars North America Oct 2022 - Feb 2024
    View
  • Stockx
    Vip Team Leader, Customer Service
    Stockx Apr 2021 - May 2022
    Detroit, Michigan, United States
    Led 15-20 direct report employees on our backline VIP team, including a Team CaptainLaunched the first phone-based CS platform in the history of the companyMonitored daily team production, quality, & SLA goals Led through many changes, including software, policy, & production updates
    View
  • Bedrock Detroit
    Team Leader, Customer Experience
    Bedrock Detroit Jan 2019 - Apr 2021
    Detroit, Michigan, United States
    Led & developed 6 direct report employees on the parking teamWorked with both internal & external partners to ensure garage safety & efficiencyPresented in company-wide meetings to share upcoming volunteer events
    View
  • Quicken Loans
    Team Captain, Client Relations
    Quicken Loans Aug 2016 - Dec 2018
    Detroit, Michigan, United States
    Helped to lead & develop groups of Advocates within Client RelationsEstablished a program to emphasize the importance of empathy for our AdvocatesCreated a new team to be-cross trained on different call types as needed
    View
  • Quicken Loans
    President'S Club Client Advocate
    Quicken Loans Jan 2015 - Aug 2016
    Detroit, Michigan, United States
    Assisted clients with troubleshooting loans and making paymentsResponded to our clients' inquiries via phone calls, emails, & chats
    View

Casey O’Shea Skills

Leadership Team Building De Escalation Public Speaking Salesforce.com People Management Written And Verbal Communication People Development Leadership And Team Engagement Vendor Management Team Management Team Leadership Process Improvement Microsoft Office Customer Experience Management Relationship Building Business To Business Leadership Development Business Process Training Critical Thinking Time Management Change Management Customer Service Customer Support Teamwork Service Level Agreements Phone Etiquette Analytical Skills Problem Solving Conflict Resolution Customer Advocacy Team Member Engagement

Casey O’Shea Education Details

Frequently Asked Questions about Casey O’Shea

What company does Casey O’Shea work for?

Casey O’Shea works for General Motors

What is Casey O’Shea's role at the current company?

Casey O’Shea's current role is Customer Service Analyst, General Motors (GM).

What schools did Casey O’Shea attend?

Casey O’Shea attended Rutgers University, Semester At Sea / Ise, Mercer County Community College.

What skills is Casey O’Shea known for?

Casey O’Shea has skills like Leadership, Team Building, De Escalation, Public Speaking, Salesforce.com, People Management, Written And Verbal Communication, People Development, Leadership And Team Engagement, Vendor Management, Team Management, Team Leadership.

Who are Casey O’Shea's colleagues?

Casey O’Shea's colleagues are Matthew Juliano, Allen Griffin, Kathryn Altes, Patty Noga, Gerald Marek, Graciela Vega, John Personius.

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