Casey Phillips Email & Phone Number

St Louis, Missouri, United States

Greater St. Louis

On-Site IT @ Bayer Crop Science

Greater St. Louis

On-Site IT @ Bayer Crop Science

St Louis, Missouri, United States

Work incoming problems from end users via walk-up to tech bar environmentRead technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems while providing technical assistance and supportDocument user identification information and their problem into a ticketDirect users to resources to solve any issues that I cannot fix on my endPrioritize & schedule work. Escalate tickets when needed to appropriate team to resolve an issueTroubleshoot MacBooks for network problems, such as not being properly enrolled to our backend JAMF environment. As well as installing a fresh macOS image when neededTroubleshoot Window 7 and 10 devices for Office365 issues, Altiris (our software manager) not pushing applications to the machines, unlocking accounts via active directory, checking users AD status via Azure, as well as various other software/hardware related issuesReimaging machines using provided Monsanto/Bayer image for instances such as computer swaps and new builds for new and rehire employeesActively supporting an ongoing migration of Monsanto’s IT environment into Bayer’s environmentCome up with alternate solutions to various new issues within the confines of our networkTroubleshooting of VPN connection using Cisco AnyConnect and PingID/YubiKeys

Greater St. Louis Area

Rollout of new laptops to employeesFocused on Data migration from old assets to newSetting up bitlocker Adding of laptops to active directoryInstallation of user applications onto new equipmentInstallation of Office 365 and network printersCoordinating with employees to rollout new PCs and show them how to navigate Windows 10

Edwardsville, Il

Greater St. Louis Area

Set-Up and maintain Networking equipment (Routers, Wireless Hubs, switches, etc), Computers, Tablets, printers, phones, etc.Monitor network for optimal performance and speed, keep router firmware/QOS certificates updatedTested OS deployments in VMwareManage support tickets for personal computers (Windows 7, 8, and 10)Keep all devices and security software updated and currentSet-Up and maintain G-Drive/G-Docs accountsRun RJ-11/RJ-45 cabling for deployment of new equipment