Casey Sheppard Email & Phone Number

Atlanta, Georgia, United States

Delivered exceptional customer service by resolving inquiries, troubleshooting issues, and ensuring a seamless customer experience, resulting in a 95% satisfaction rate.Managed and analyzed customer feedback, identifying key trends to improve processes and enhance operational efficiency.Collaborated with cross-functional teams to optimize workflows and streamline office processes, increasing productivity.Utilized data analytics tools to track and report on key performance indicators (KPIs), ensuring consistent progress towards company goals.Contributed to process improvements by identifying opportunities to enhance the customer experience through innovative solutions, fostering collaboration and enhancing team productivity.

Guided over 200 students through the financial aid process, helping them access FAFSA, scholarships, grants, and other funding opportunities.Led the design and execution of financial aid workshops, college access seminars, and scholarship labs, directly assisting over 400 students in securing financial aid and pursuing higher education.Analyzed educational data and generated detailed reports to inform stakeholders about program progress, ensuring transparency and evidence-based decision-making.Built strong relationships with school administrators, community partners, and stakeholders to expand the reach and effectiveness of financial aid resources, ensuring a broader impact.Spearheaded data-driven initiatives that led to a 20% increase in FAFSA completion rates across multiple schools, ensuring higher student access to financial aid.

Managed over 200 daily e-commerce orders, achieving a 98% accuracy rate and boosting customer satisfaction through efficient order fulfillment.Streamlined inventory management and fulfillment processes, reducing order delays by 20%, enhancing the efficiency of the supply chain.Collaborated with warehouse and customer service teams to resolve issues, ensuring timely and accurate deliveries for online customers.Played a key role in optimizing the order picking process, resulting in reduced errors and quicker turnaround times for fulfillment.Contributed to improving operational workflows, increasing productivity and customer satisfaction within the e-commerce division.

Master Of Business Administration - Mba, Mba/Mha In Business Administration

Activities and Societies: Extracurricular Activities: Led a cross-functional team on a consulting project for a local business, focusing.

Bachelor Of Science - Bs, Registered Nursing/Registered Nurse

Activities and Societies: Honors & Achievements: Sigma Theta Tau Honor Society Member, recognizing academic excellence in nursing. Nursing.