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Casey Sheppard is listed as MBA/MHA Candidate | Customer Service & Data Analytics Expert | Proven Success in Process Optimization, Financial Strategy & Cross-Functional Leadership | Driving Customer Experience Excellence & Operational Efficiency at Case-Mate, a company with 101 employees, based in Atlanta, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Casey Sheppard.
Casey Sheppard previously worked as Office Assistant & Customer Service Specialist at Case-Mate and Lead Program Assistant, College Affordability Team at The Scholarship Academy. Casey Sheppard holds Master Of Business Administration - Mba, Mba/Mha In Business Administration from Georgia State University - J. Mack Robinson College Of Business.
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As a dual MBA/MHA candidate at Georgia State University’s J. Mack Robinson College of Business, I combine healthcare expertise, business acumen, and a passion for customer service to drive operational efficiencies and optimize customer experience strategies. With a foundation in Nursing and roles at Case Mate and The Scholarship Academy, I’ve honed my skills in data analysis, stakeholder engagement, and program management, achieving outcomes like a 95% customer satisfaction rate and a 20% increase in FAFSA completion.My leadership experience with Chi Eta Phi Sorority and the Atlanta Public Schools Affordability Project has further developed my strategic planning and collaboration abilities, enabling me to secure scholarships, increase engagement, and enhance access to critical resources.I’m eager to leverage my customer-centric mindset and data-driven approach to contribute to innovative, fast-paced environments. Let’s connect to explore how I can bring value to your team.
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Atlanta, Georgia, United States
Delivered exceptional customer service by resolving inquiries, troubleshooting issues, and ensuring a seamless customer experience, resulting in a 95% satisfaction rate.Managed and analyzed customer feedback, identifying key trends to improve processes and enhance operational efficiency.Collaborated with cross-functional teams to optimize workflows and.
Guided over 200 students through the financial aid process, helping them access FAFSA, scholarships, grants, and other funding opportunities.Led the design and execution of financial aid workshops, college access seminars, and scholarship labs, directly assisting over 400 students in securing financial aid and pursuing higher education.Analyzed educational.
Managed over 200 daily e-commerce orders, achieving a 98% accuracy rate and boosting customer satisfaction through efficient order fulfillment.Streamlined inventory management and fulfillment processes, reducing order delays by 20%, enhancing the efficiency of the supply chain.Collaborated with warehouse and customer service teams to resolve issues.
Other employees you can reach at case-mate.com. View company contacts for 101 employees →
Tess Hammock
Colleague at Case-MateAtlanta, Georgia, United States, United States
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Daniel Dukes
Colleague at Case-MateAtlanta, Georgia, United States, United States
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Karla Freed
Colleague at Case-MateAtlanta Metropolitan Area, United States
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Stefan Mark Rudolf
Colleague at Case-MateCalabarzon, Philippines, Philippines
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Mary Holmes
Colleague at Case-MatePasadena, Texas, United States, United States
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John Gee
Colleague at Case-MateKansas City, Missouri, United States, United States
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Xiao Peng Gao
Colleague at Case-MateShenzhen, Guangdong, China, China
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Clark Bradley
Colleague at Case-MateShenzhen, Guangdong, China, China
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Lilly Do
Colleague at Case-MateAtlanta, Georgia, United States, United States
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Richard Conley
Colleague at Case-MateLawrenceville, Georgia, United States, United States
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Activities and Societies: Extracurricular Activities: Led a cross-functional team on a consulting project for a local business, focusing.
Activities and Societies: Honors & Achievements: Sigma Theta Tau Honor Society Member, recognizing academic excellence in nursing. Nursing.
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Casey Sheppard works for Case-Mate.
Casey Sheppard is listed as MBA/MHA Candidate | Customer Service & Data Analytics Expert | Proven Success in Process Optimization, Financial Strategy & Cross-Functional Leadership | Driving Customer Experience Excellence & Operational Efficiency at Case-Mate.
Casey Sheppard is based in Atlanta, Georgia, United States while working with Case-Mate.
Casey Sheppard has worked for Case-Mate, The Scholarship Academy, and Lowe'S Companies, Inc..
Casey Sheppard's colleagues at Case-Mate include Tess Hammock, Daniel Dukes, Karla Freed, Stefan Mark Rudolf, and Mary Holmes.
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Casey Sheppard holds Master Of Business Administration - Mba, Mba/Mha In Business Administration from Georgia State University - J. Mack Robinson College Of Business.
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