Casey Trahan Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas Metropolitan Area

- Spearheaded support engineering operations for a team of 4 support engineers. - Represented SpyCloud as a primary implementation contact and consult for global enterprise clients. - Point of escalation for senior support engineers and primary liaison for platform and API engineering teams. - Oversaw and took lead in developing extensive internal product and process documentation using Confluence Suite and Notion- On-boarded new support engineering team members and provided training in Windows / Linux sysadmin capacities, bash & powershell, API data ingest, and alert delivery tooling in python, javascript, and .Net

Austin, Texas Area

Authors Groovy, Java & Powershell monitoring code. Researches bleeding edge cloud, virtualization, server, networking, storage, database, & application technologies in order to keep up with customers and outpace competitors. Builds virtual & on premise labs for development & simulation. Iterates team processes & contributes to internal Python tools.

Austin, Texas Area

Assist customers with the LogicMonitor product, which is used to monitor IT infrastructure, of up to thousands of devices (computers, servers, network hardware, and security hardware)Create and debug Datasources (templates that contain information about how to monitor a particular device, including what metrics to collect, what graphs to display, and what values indicate an issue that needs attention) using a variety of protocols including: HTTP, SSL, NTP, Netflow, WMI, SNMP, SMTP, Perfmon, JMX, and JDBC, as well as several different API’s that are used on devices.Troubleshoot issues with the LM Collector (an application that runs on a server within your infrastructure and uses standard monitoring protocols to intelligently monitor devices within your infrastructure) to include installation, data collection timeouts, Operating Systems issues (including Windows and Linux), network connectivity, and domain/device credentials.Created a PowerShell script to give helpful information to the support team about any windows device someone may be working on.Help Suggest updates to public facing documentation as needed.Escalate product issues to the Development team as they arise, to fix issues in the product or a feature requests.Understand how to read scripts in at least, Groovy and PowerShell, and help customers with them as they can be used within the product.Understand the LM REST API, and how to read PowerShell and Python scripts that are written to us the API, to get data from LM outside the UI.Test upcoming features to understand how they work with the product, and make sure they are working as intended.

Austin, Texas Area

IT support engineer in Austin Office. Maintained the end user computing environment for a user base of 100+ on-site and 300+ in satellite offices across the United States. Responsible for supporting all IT hardware, including desktops, laptops, video-teleconferencing, WLAN, VPN and projectors. Maintained on-prem server and database infrastructure.

Austin, Texas Area

Austin, Texas

Full Stack Flex Web Development Program, Computer Science

Computer Science, Current Gpa 3.8

Music Education, Final Gpa 3.2

Activities and Societies: Texas Music Educators Association, Phi Mu Alpha Sinfonia Fraternity of America, Inkspot Creative Writing Club.