Manage all daily operations and aspects of multiple training projects for USPB and Wealth learner populations within Independent Compliance Risk Management (ICRM). Communicate and collaborate effectively with multiple stakeholders. Credibly challenge course duration, duplicative content and evaluation methods to ensure measurements trace back to objectives. Maintain project scope and schedule by providing estimates for new project timelines and level of effort required. Collaborate with business content owners throughout the training plan year to ensure just-in-time deliverables to the ICRM learner audiences. Always exploring strategies to mitigate and reduce risk, improve the accuracy of how we identify our learner populations, and deploy the best training to our learners.

Manage multiple instructional development projects for the Training department. Demonstrate understanding of ISD processes and methodology using ADDIE model and rapid prototyping methods. Design accurate and engaging content that meets all compliance and audit requirements.

Manage all daily operations and aspects of multiple global projects. Provide accurate estimates for new project timelines and level of effort required. Demonstrate understanding of ISD processes and methodology using ADDIE model and rapid prototyping methods. Communicate effectively with key stakeholders. Maintain courseware development project scope, schedule, and budget. KEY COMPETENCIES: PROGRAM DESIGN, ADULT LEARNING, PRESENTATIONS, PROJECT MANAGEMENT SKILLS, LEARNING PROFESSIONAL, LMSAchieved excellent rating on CPAR, provided on time and under budget delivery of 175 hours of learning content● Analyzed current learning materials, interviewed learners, identified learning gaps, developed goals● Designed lesson strategies, learning objectives, and assessment methods, attained learning goalsKEY COMPETENCIES: TRAINING, BUDGET, LEARNING SOLUTIONS, MANAGEMENT EXPERIENCE, CONTINUOUS PROCESS IMPROVEMENT, LMSReduced training development time by 12%, developed resource allocation schedule and training development project● Collected requirements from key stakeholders, collaborated with project manager at sister companyKEY COMPETENCIES: PERFORMANCE IMPROVEMENT, WRITING, DOCUMENTATION, OPERATIONS, ANALYTICAL SKILLS, CRITICAL THINKINGImproved Joint Automated Deep Operations Coordination System, created on-demand training 10% under budget● Coordinated with key stakeholders, determined requirements, maintained organizational goals and visionKEY COMPETENCIES: WRITTEN COMMUNICATION SKILLS, PROBLEM SOLVING, ADULT LEARNING PRINCIPLES, TECHNICAL TRAINING, EDITINGJoined in-process project behind deadline, produced 3 modules, met original deadline, ensured training accompaniment of hardware roll-out, provided instructional system design services and training development● Communicated collaboratively with cross-functional teams, developed schedule for on time completion

Ensured high quality assurance standards and customer satisfaction levels. Collaborated with key stakeholders and customer point of contact to determine needs and expectations. Facilitated on-time and within scope project completion and reviewed products for existing errors. KEY COMPETENCIES: PERFORMANCE METRICS, DATA ANALYSIS, ORGANIZATIONAL CHANGE MANAGEMENT, INFORMATION TECHNOLOGYAchieved 75% “zero error” customer feedback, reviewed training content prior to customer delivery, fixed errors● Identified product specifications and customer expectations, caught minor and critical errors ● Created tracking program, annotated and collected error data, determined functionality issues● Reviewed training content, tested design functionality, achieved zero error status, improved user experience

Responsible for creating and writing various types of user documentation, including student guides and workbooks, instructor planning documents, task listings, and syllabi.

Responsible for development of training plans and student materials. Responsible for instruction of all students in surveillance, data links, and database management for the Air Force Operations Modules. Responsible for the execution of daily operations at an Air Control Squadron (ACS). Responsible for preparing equipment and personnel for world-wide operational deployments.

Responsible for providing air control (radar) services for combat air operations. Responsible for conducting surveillance identification, weapons control, and Battle Management. Responsible for the development and maintenance of the Combined Force Air Component Commander's recognizable air picture. Provide training and contingency operations for F-16, A-10, U-2, and HH-60 aircraft.