Cason Hatfield Email & Phone Number

Greater Phoenix Area

Responsible for monitoring and troubleshooting 10,000+ devices including Cisco, VMware, Microsoft, Dell, Palo Alto, Juniper, F5, Cienna, LAN/WAN/WLAN/VPN, and other systems using Splunk, LogicMonitor, Infoblox DNS/DHCP, Zendesk, Teamwork Desk, MS Teams, and WebEx Teams for over 50 clients including:Arizona State University Grand Canyon University University of ArizonaCity of Phoenix City of Scottsdale Phoenix Police DepartmentMaricopa Community Colleges Northern Arizona University Mesa Police DepartmentCreighton University Maricopa County Public School DistrictsTrusted as the first line of support and often the sole NOC representative on shift.Move, add, change, delete Cisco CUCM, Avaya, and Zoom VOIP and PBX phone configurations.

Phoenix, Arizona, United States

First level IT technical support representative (student worker) for students and staff. Job included support for Office and Office 365 applications, school applications, account maintenance and troubleshooting, general help with using GCU systems. Utilized Zendesk Support Suite, Microsoft Dynamics 365, Cisco CTI, and other tools. Moved from on Campus workspace to work from home due to Covid related concerns.

Phoenix, Arizona, United States

Entry-level IT technical support representative (student worker) responsible for assisting students and staff. Tasks included providing support for Office and Office 365 applications, school-specific applications, account maintenance, and troubleshooting. Offered general assistance with navigating GCU systems. Proficiently used Zendesk Support Suite, Microsoft Office Suite, Cisco CTI, and various other tools. Successfully transitioned from on-campus workspace to remote work from home in response to Covid-related concerns.