Dave Gitomer Email & Phone Number

Phoenix, Arizona Area

Tucson, Arizona Area

Leads collaborative efforts to restore service to geographically separated locations all around the globe both quickly and efficiently with a focus on speedy resolution and customer satisfaction utilizing various web conference tools (WebEx) to join multiple technical experts to pursue multiple avenues of troubleshooting to narrow down root cause and use that knowledge to determine permanent resolutions.

Davis-Monthan Afb, Tucson, Az

Managed the install and configuration of Microsoft System Center Configuration Manager (SCCM) server project and the related end-user client software install across 9K systems.Managed a 4 person team in manually upgrading a Windows 7 configuration file in order to allow for more reliable automated security update installations on 355 systems, completed 2 months ahead of organization deadline.Led the quarantine of 43 systems that had been infected by a backdoor virus effectively preventing the spread of the virus to onboard flight systems that would have halted flight operations for a $1.2B A-10 Warthog aircraft fleet.Led the network security remediation and mitigation of over 250K asset vulnerabilities, preventing quarantine of 6K networked devices and peripherals.Authored and Enforced security guidelines protecting a $39M unclassified and classified network infrastructure against cyber attack.

Kandahar Airfield, Afghanistan

Led the management, procurement and accountability of $1.3M in classified cryptographic and communications equipment enabling over 21K flying hours of seamless asset management and maintenance. Managed and distributed 84K cryptographic hard drives and digital video recording devices enabling successful mission completion of more than 4K flight taskings.Discovered and remedied the improper disposal procedures for 28 digital video recorders, coordinated with 3 outside agencies and implemented a permanent destruction solutions saving the United States Air Force $672,000.

Davis-Monthan Afb, Tucson, Az

Led RETNA Network Security Scanner project leading to the discovery and mitigation of over 2,000 network vulnerabilities.Managed technical refresh of 200 workstations, coordinated 28 critical organization installs and completed rollout of new equipment 2 weeks prior to deadline.Identified time saving configuration change to streamline install of 5 servers in a cluster environment cutting an estimated 4hrs off of install process.

Osan, Gyeonggi-Do, Korea

Managed a team comprised of eight Information Technology Subject Matter Experts and Supervisors from Telecom, End User Support, Radio & Satellite Communications, Network Infrastructure Engineers and Server Administrators providing superior support to over 7,000 users and 8,500 network devices and peripherals. Led the implementation of the configuration change management process, streamlining 73 changes to the domain baseline securing a $22M network.Developed processes for on the spot troubleshooting that yielded over 1,300 IT resolutions greatly improving the organization's First Call Resolution statistic.

Aviano Ab, Italy

Approval Authority for firewall and proxy modifications, detected and remove over 200 instances of unauthorized software installed on DoD Domain and managed the security update distribution program, tracking 100% of network updates and coordinating the same updates across 7K unclassified systems boasting a compliance rate of 97% all in an effort to further harden a DoD $27M unclassified network.