Management of the Collision Center through efficient use of personal, space, equipment and inventory control, while remaining within established budgetary guidelines. Ensuring total customer satisfaction.

Fixed Opearaitons Manager in a New Car Dealership Enviroment.Managed all aspects of Service,Parts and Detail departments.

Expert at organizational structuring and corporate turnarounds. Focused on training, business development and streamlining processes to create efficiencies in time & protocol as well as reducing cost & eliminating redundancies. Strengths also included building dynamic teams, ensuring quality, and reducing liabilities.

Managed all fixed operations for a $5.0 MM per year serivce departmentTurnaround Specialist: Experience includes competitive analysis, process and personnel assessments, eliminating duplication of duties, reduction of policy waste (by 20%) and warranty waste (by 30%), enhancing customer satisfaction, generation of sales revenues (from $800,000 to $5,000,000), and maintaining and reducing costs to increase the bottom line. Responsibilities included facilities setup, merchandising, strategic planning, scheduling, budgeting, and creating training programs.Sales: Sales background includes: tangible and intangible products and services on both a personal and sales management level. The philosophy concentrates on listening to customer needs, demonstrating the cost and benefits, and then offering the appropriate solutions. Utilized sales campaigns to launch new initiatives and meet sales goals, incorporated morning sales huddles, creation of scripts to execute personnel telemarketing sessions, implementation of campaign promotions, active business to business outbound sales through visitation of new and existing clients, training personnel to diligently analyze the consumer needs of walk in clients, etc.Strategic Planning: Initiated short and long term planning for the overall business strategy. Assembled information such as: financials, cash flow analysis, personnel, facilities development, and product/service packages to formulate action plans, programs, promotions and budgets. The overall goal was to control growth, reduce cost and provide superior customer service. Field Service/ Shop Management: 20+ years management of service technicians. This included daily scheduling, assignment of tasks according to priority, reviewing of production, sourcing equipment, collaboration with technicians to resolve technical challenges, and documenting all related “paperwork” reports.

A strong team builder and leader that enjoys the challenge of acquisitions,integrations, organizational restructuring and turnaround, product development or expansion, and taking projects from concept through to completion. Hands-on, customer oriented manager with strong capabilities in forming and implementing innovative and creative strategies, and dedicated to the principle of continuous improvement.