Casper Johansen Email & Phone Number

Copenhagen Area, Capital Region, Denmark

As the Global Retail Experience Manager at Bang & Olufsen, I oversee the set standards for the brand customer experience across the retail customer journey(s) and touchpoint(s). I am responsible for coordinating with internal and external stakeholders to ensure consistency and improvements of the delivered customer experience at store, market, and regional levels across the retail customer journey touchpoints. This is done by leading the Bang & Olufsen Retail Experience-program, monitoring the performance and quality of the retail customer journey, working closely with stakeholders to action improvement initiatives both internally and externally and – finally – heading up continuous ad hoc research to understand our retail experience execution.

Copenhagen Area, Denmark

As Advisor at Servicemind I helped our customers in the Nordic countries on becoming more customer centric. I helped them better understand the customer journey they are giving their customers, and challenging them on what customer experience they want to deliver.

Copenhagen Area, Denmark

As Senior Research Consultant I became responsible for national and international key accounts and partnerships, and the development of new survey concepts together with the Enalyzer Consultancy Group. Focus on developing transaction based survey types for gathering customer data at different touchpoints throughout the customer journey.

Copenhagen Area, Denmark

As Research Consultant, I was in charge of selling, executing and reporting quantitative customer and employee satisfaction surveys for large and medium sized private companies and public organizations throughout the Nordic region.

Copenhagen Area, Denmark

I planned and executed a qualitative evaluation of MOSAIK (an integration project) in collaboration with Fredensborg Municipality for The Ministry of Refugee, Immigration and Integration Affairs.

Copenhagen Area, Denmark

I was in charge of executing and reporting a number of quantitative and qualitative survey projects, and helped design a model for measuring and working with the municipality’s internal objectives.