Cass Paksi Email & Phone Number

Lansing, Mi, Us

Lansing, Michigan, United States

• Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications (Office365, Adobe, etc.)• Maintaining and Replacing laptops/desktops and deploying Windows Desktop OS• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary• Accurately record, update and document requests using the IT helpdesk system• Install and configure new IT equipment• Resolve incidents and upgrade different types of software and hardware• Resolve incidents with printers, copiers, and scanners• Maintain high quality customer service, ensuring that all customers are treated in an appropriate manner

Lansing, Michigan, United States

• Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications (Office365, Adobe, etc.)• Maintaining and Replacing laptops/desktops and deploying Windows Desktop OS• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary• Accurately record, update and document requests using the IT helpdesk system• Install and configure new IT equipment• Resolve incidents and upgrade different types of software and hardware• Resolve incidents with printers, copiers, and scanners• Maintain high quality customer service, ensuring that all customers are treated in an appropriate manner

Ypsilanti, Michigan, United States

● Offered virtual study rooms for students, giving them an environment to focus on their studies and ask questions regarding useful study tips and tricks to improve their work-oriented focus.● Helped host events for incoming students to inform them of the services at the Holman Success Center.● Acted as part of a team where I stood as the authority on transfer student information.● Re-directed staff and students to the proper university resources to help fulfill their needs in a timely manner.

Rockville, Maryland, United States

● Led and executed a Common Criteria certification project which was drafted for the Acumen Security Interns. Individually the interns were leading and executing their own Common Criteria certification projects. ● Tailored a Firewall Protection Profile to align with the unique security requirements of the given Target of Evaluation (TOE). ● Meticulously documented test procedures, including detailed steps, pictures, and packet captures to support certification efforts. ● Worked alongside Security Engineers to understand and implement crucial testing requirements, showcasing teamwork and adaptability in a professional setting.

● Have configured and assembled more than 10 computer systems.● Provided services to remove bloatware, viruses, and other malicious content from computers.● Offered low-cost computer diagnostic and repair services to students and members of my community.● Rendered repairs for mobile devices, laptops, and desktop computers.

St Johns, Michigan, United States

● Handled cash, check, and credit transactions, sustaining over 98% accuracy, minimizing end-of-day balancing errors● Prevented 10+ gift card scams targeted at elderly shoppers● Accurately processed 50 - 100 customer transactions per shift

St Johns, Michigan, United States

● Administered food, water, and medicine to dogs without error● Prevented dog fights, injury to staff or animals, and animal escapes without incident ● Sanitized workspace and kennels following all sanitation and safety protocols, protecting the health and safety of staff and animals● Managed 70+ dogs when the kennel was at capacity

Bachelor Of Science - Bs, Information Assurance And Cyber Defense

Relevant Coursework: Administration of Computer Systems, Cyber Law and Compliance, Managing Security Projects, Risk-Vulnerability.

Associate Degree, Networking And Cybersecurity

3.75/4.00 GPA

High School Diploma

Activities and Societies: Track and Field, Cross Country3.96/4.0 GPA Captain of SJHS Track Team