Cass Paksi Email & Phone Number

Lansing, Michigan, United States

• Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications (Office365, Adobe, etc.)
• Maintaining and Replacing laptops/desktops and deploying Windows Desktop OS
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams.
• Accurately record, update and document requests using the IT helpdesk system
• Install and configure new IT equipment
• Resolve incidents and upgrade different types of software and hardware

Lansing, Michigan, United States

• Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications (Office365, Adobe, etc.)
• Maintaining and Replacing laptops/desktops and deploying Windows Desktop OS
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams.
• Accurately record, update and document requests using the IT helpdesk system
• Install and configure new IT equipment
• Resolve incidents and upgrade different types of software and hardware

Ypsilanti, Michigan, United States

• Offered virtual study rooms for students, giving them an environment to focus on their studies and ask questions regarding useful study tips and tricks to improve their work-oriented focus.
• Helped host events for incoming students to inform them of the services at the Holman Success Center.
• Acted as part of a team where I stood as the authority on transfer student information.
• Re-directed staff and students to the proper university resources to help fulfill their needs in a timely manner.

Rockville, Maryland, United States

• Led and executed a Common Criteria certification project which was drafted for the Acumen Security Interns. Individually the interns were leading and executing their own Common Criteria certification projects.
• Tailored a Firewall Protection Profile to align with the unique security requirements of the given Target of Evaluation (TOE).
• Meticulously documented test procedures, including detailed steps, pictures, and packet captures to support certification efforts.
• Worked alongside Security Engineers to understand and implement crucial testing requirements, showcasing teamwork and adaptability in a professional setting.

• Have configured and assembled more than 10 computer systems.
• Provided services to remove bloatware, viruses, and other malicious content from computers.
• Offered low-cost computer diagnostic and repair services to students and members of my community.
• Rendered repairs for mobile devices, laptops, and desktop computers.

St Johns, Michigan, United States

• Handled cash, check, and credit transactions, sustaining over 98% accuracy, minimizing end-of-day balancing errors
• Prevented 10+ gift card scams targeted at elderly shoppers
• Accurately processed 50 - 100 customer transactions per shift

St Johns, Michigan, United States

• Administered food, water, and medicine to dogs without error
• Prevented dog fights, injury to staff or animals, and animal escapes without incident
• Sanitized workspace and kennels following all sanitation and safety protocols, protecting the health and safety of staff and animals
• Managed 70+ dogs when the kennel was at capacity

Bachelor Of Science - Bs, Information Assurance And Cyber Defense

Relevant Coursework: Administration of Computer Systems, Cyber Law and Compliance, Managing Security Projects, Risk-Vulnerability.

Associate Degree, Networking And Cybersecurity

3.75/4.00 GPA

High School Diploma

Activities and Societies: Track and Field, Cross Country3.96/4.0 GPA Captain of SJHS Track Team