Cassandra Cabrera Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

Dallas/Fort Worth Area

Ensure all group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Catering Services Departments. To assist the Revenue Manager in managing the departments day to day activities when asked. Responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups. Prepared all VIP key packets and makes special arrangements as needed. Supported the Director of Revenue management and assist with revenue management reporting and forecasting.

Arlington

Front Desk Lead/Reservations/Night Audit Demonstrated that customers come first by serving them with a sense of urgency issued room keys and escort instructions to bellhops. Recorded guest comments or complaints, referring guests to managers as necessary. Assisted guests with any special requests during their visits. As a Night Auditor I oversaw the closing of the books for the day. Ensured all money and receipts were accounted for. Gathered all transactions and input them into the accounting system to be verified. Processed guest's payments for room charges, food and beverage charges, and any miscellaneous charges.