Cassandra Carper Email & Phone Number

Beaverton, Oregon, United States

-Respond promptly and courteously to incoming calls from the technical support queue.-Collect comprehensive information from customers concerning their technical concerns, documenting pertinent details and troubleshooting steps undertaken. Ask probing questions to create fleshed out case.-Assess the urgency and complexity of each case to determine its appropriate priority level.-Evaluate the availability and expertise of technical support representatives to efficiently assign cases.-Foster close collaboration with team members to facilitate seamless handovers and ensure effective resolution of customer issues.-Maintain precise records of customer interactions and case allocations utilizing Microsoft Dynamics 365 CRM.-Safeguard customer privacy and confidentiality by adhering to established privacy protocols and regulations.-Deliver regular updates to customers regarding the status of their cases and anticipated resolution timelines.-Initiate escalation procedures for complex or urgent issues, involving senior technical support personnel as necessary.-Continuously identify opportunities for enhancing processes and achieving efficiency gains within the technical support coordination function.

Tigard, Oregon, United States

- Conducted troubleshooting and diagnostics on various Apple products, effectively resolving technical issues and providing timely solutions.- Managed device check-ins for repair, ensuring accurate documentation and efficient handling of customer devices.- Created and maintained comprehensive repair reports for each customer, including detailed information on diagnostics, repairs performed, and customer communication.- Advised customers on the selection and purchase of new devices, providing personalized recommendations based on their needs and preferences.- Facilitated seamless device setup for customers, ensuring proper configuration and optimization of settings.- Proactively stayed up-to-date with the latest Apple products and services, actively engaging in continuous learning to enhance product knowledge and provide informed assistance to customers.- Prioritized customer comfort and satisfaction by actively listening to their concerns, addressing queries, and ensuring a positive overall experience.

- Ensured efficient store operations by effectively preparing the store for opening and closing, including organizing displays, restocking inventory, and ensuring cleanliness and tidiness.- Maintained a clean and visually appealing store environment, including regular cleaning of surfaces, equipment, and display cases, enhancing the overall presentation of the cupcakes and store merchandise.- Expertly packaged cupcakes with attention to detail, ensuring attractive presentation and preserving product quality during transit.- Provided exceptional customer service by assisting customers with their purchases, offering product recommendations, and answering inquiries regarding flavors, ingredients, and special dietary requirements.- Demonstrated a friendly and welcoming demeanor, creating a positive and inviting atmosphere for customers.- Operated cash registers and processed transactions accurately and efficiently, maintaining a high level of professionalism and integrity when handling cash and credit card transactions.- Collaborated with team members to fulfill custom orders and ensure timely delivery, showcasing effective communication and teamwork skills.- Proactively identified opportunities to enhance customer satisfaction, such as suggesting complementary products or promotional offers, resulting in increased sales and customer loyalty.

- Provided exceptional customer service by packaging guests' orders with meticulous attention to detail, ensuring accurate portioning and preserving the quality of loose-leaf teas.- Educated customers on the wide variety of teas available, including their flavors, origins, and brewing techniques, enabling them to make informed choices based on their preferences.- Demonstrated creativity and expertise in crafting artisan teas at the tea bar, utilizing expert knowledge of flavors and blending techniques to create unique and personalized tea experiences for guests.- Maintained a clean, organized, and inviting store environment, diligently performing cleaning tasks to ensure high standards of hygiene and presentation.- Actively engaged with customers, offering recommendations and up-selling opportunities based on their taste preferences and tea profiles, enhancing the overall customer experience and maximizing sales.- Assisted in inventory management, monitoring stock levels, and collaborating with the team to place orders, ensuring an adequate supply of teas and related merchandise.- Contributed to the development of a positive and collaborative team atmosphere, actively participating in team meetings and providing input on improving customer service and operational efficiency.- Continuously expanded knowledge of teas by staying updated on industry trends, attending seminars, and participating in training sessions, fostering personal and professional growth.

Bachelor'S Of Science, Atmospheric Sciences

Activities and Societies: College of the Environment Student Ambassador 2017-2018University Women's Choir 2016-2017

Bachelor'S Degree, Pre-Business

While I quite enjoyed my time at Western, I was accepted as a transfer student to University of Washington and couldn't turn down such.