Cassandra Daniel Email & Phone Number

Monroe, Ohio

Monroe, Ohio

•Responsible for meeting personal/ store sales goals•Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales•Utilize elevated levels of sales and service to maximize sales performance•Demonstrate an in-depth knowledge of the merchandise •Ensure all sales related policies and procedures are maintained•Maintain a key interest in the fashion industry and market trends •Support and encourage staff to… Show more •Responsible for meeting personal/ store sales goals•Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales•Utilize elevated levels of sales and service to maximize sales performance•Demonstrate an in-depth knowledge of the merchandise •Ensure all sales related policies and procedures are maintained•Maintain a key interest in the fashion industry and market trends •Support and encourage staff to provide the highest level of customer service •Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books •Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction •Assist sales associates with various customer service issues (dissatisfied customers, returns, defective merchandise)•Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management•Assist in the training of sales staff in all areas of appropriate register usage and maintenance •Understand and properly execute all management register functions•Assist in all areas of stock, shipping, receiving protocols/policies, procedures, and all shipping/receiving related paperwork •Participate in inventories •Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times•Assist in the implementation and maintenance of all merchandising/visual directives •Ensure all deliveries are properly processed in a timely manner•Identify product concerns in a timely manner•Communicate inventory needs to support the business goal•Ensure image and grooming standards are professional and reflective of the brand image, at all times•Adhere to work schedule, inclusive of time and attendance •Support and assist in follow-up for all training programs and seminars •Responsible for overseeing the Systems Passport of Responsibility Show less

• Responsible for preparing documents to begin client negotiation meetings/Deed and Easement Drafting.• Knowledge and understanding of appraisals and roadway plans for presenting to client.• Prepare plan letters in relation to the client’s property.• Communication via phone and email with client to schedule meetings to initiate negotiation process.• Conduct meetings with client to present information for negotiations to acquire some/all of their property for Roadway… Show more • Responsible for preparing documents to begin client negotiation meetings/Deed and Easement Drafting.• Knowledge and understanding of appraisals and roadway plans for presenting to client.• Prepare plan letters in relation to the client’s property.• Communication via phone and email with client to schedule meetings to initiate negotiation process.• Conduct meetings with client to present information for negotiations to acquire some/all of their property for Roadway Projects.• Prepare Title Reports: examine records for title abstractions, property ownership, mortgages, liens, etc. • Deliver checks to property owners/displaced persons.• Gather data for relocation reports, contacting displaced persons to complete work sheets, search for available housing, and gathering data to compute replacement housing payments.• Make decent, safe, and sanitary inspections of replacement housing.• Compute data for eligible relocation benefits for displaced persons.• Licensed Notary Public for the State of Ohio • Prequalified in ODOT Title Research Show less

Cincinnati Area

Credit Industry Assistant 1/31/2012 – 9/2/2012• Mortgage Bureau Updates/Consumer Process • Updated live credit files while consistently exceeding production goals with 99% accuracy.• Liaison between consumers and Credit Bureaus. • Responsible for resolving consumer disputes with the respective Credit Bureau. Communicated via mail, email, phone, and fax.Department Lead/Senior Customer Service Representative 9/2/2012 –… Show more Credit Industry Assistant 1/31/2012 – 9/2/2012• Mortgage Bureau Updates/Consumer Process • Updated live credit files while consistently exceeding production goals with 99% accuracy.• Liaison between consumers and Credit Bureaus. • Responsible for resolving consumer disputes with the respective Credit Bureau. Communicated via mail, email, phone, and fax.Department Lead/Senior Customer Service Representative 9/2/2012 – 7/3/2014• Manages Production, Inbound, and Quality Control Teams, specializing in Production.• Responsibilities include: -Managing Lotus Notes Database which includes monitoring employee work load and completion of cases. -Delegating various report types to the correct employee. -Documenting and creating specific work processes for company reference and new hire training. -Training new employees. -Receiving phone calls when clients request to speak to a supervisor. -Follow up on processed production cases to ensure course of action is done accurately and correctly, as well as look for improvements. -Assisting with escalated issues in the office. -Assist with Investigating Mortgage Loans. -Assist with taking Customer Service calls. -Currently involved with the transition of a new operating database from Lotus Notes to Case Management. Show less

Cincinnati Area

• Analyze and monitor aggressive daily and weekly sales goals.• Merchandising and monthly new display setup.• Classification Specialist in charge of multiple departments throughout the store.• Participates in conducting monthly staff meetings to introduce new merchandise, communicate sales goals, and to improve selling techniques.• Individual Cliental Program that is designed for cultivating associate/client relationships.• Filled in as temporary manager for 60-90 day… Show more • Analyze and monitor aggressive daily and weekly sales goals.• Merchandising and monthly new display setup.• Classification Specialist in charge of multiple departments throughout the store.• Participates in conducting monthly staff meetings to introduce new merchandise, communicate sales goals, and to improve selling techniques.• Individual Cliental Program that is designed for cultivating associate/client relationships.• Filled in as temporary manager for 60-90 day period. During this time I was responsible for: -Daily Metric Strategy Sheets -Opening/closing the store -Corresponding with emails to corporate communicating statistics and sale summaries. -Counting/balancing tills -Daily bank deposits -Fostering relationships with current and future clients to build revenue and close sales. Show less