Cassandra Dell Email & Phone Number

Erie, Pa, Us

Edinboro, Pennsylvania, United States

Primary administrator for Learning Management System (Brightspace) and video/web conferencing solution (Zoom) with co-administrator. LMS - Configure and maintain; including creation, and editing of automated processes with Student Information System (Ellucian Banner) support staff. Develop/Assist with creation of non-academic offering; community, committee, etc. LMS/Video Conferencing - integrate, configure, and maintain 3rd party tools. Develop/Assist with reports when needed.Assist with support request related to LMS/Video Conferencing or other tools supported by department for students, instructors, and staff.Develop/Assist with training need assessments, documentation for supported resources, maintain records of software/licenses. Assist with creation, maintenance, and enforcement of policies and procedures. Consult/Collaborate with local stakeholders on projects, technology needs, training, upgrades, tand instructional design tasks.Assists instructors with course design, develops engaging, interactive and instructionally sound learning materials, including assessments, in alignment with learning objectives and goals of face -to-face, distance education, hybrid, and multimodal courses.Develop and maintain certification courses for educational technology, courses design, assistive technology, best practices, and media design, and others based on university need and analysis.

Edinboro, Pa

Set up automated Ellucian Banner integration between Brightspace by D2L for course setup and manual shells creations and enrollments, as needed.Maintained security protocols for user access and 3rd party applications like; Zoom, BlackboardCollaborate, Turnitin, Blog and Wikis. Working on the development of integrated application review process before applications can be integrated into LMS.Set up and developing trainings (webinar, face-2-face, small group, and one-on-one) for Brightspace tools and implicate different technologies into a course (Zoom, Turnitin, FlipGrid, etc.).Assisted in the development of a Quality Matter’s certified online training course for a cohort of institutions. Work with faculty to create and maintain quality online and blended course for student success.Work with Center for Faculty Excellence, Information Technology, and other groups on webinars, podcasts, demonstrations, and discussions on current technologies, hot topics, and instructional applications.Developed instructional reference materials for users in paper, web, or other media solutions.

LMS Administrator:• Set up automated SIS integration between Desire2Learn and Banner systems for course creations, enrollments, and unenrollments.• Perform individual and multiple course shells creations and enrollments as needed• Maintain organizational information for the university by updating and administrating Desire2Learn main homepage (MyHome).• Set up and maintain organization roles and permissions based on security protocols• Help produce reports and tracking of users as needed.• Tier 2 support for Desire2Learn LMS, also provide communication liaison between the campus and Desire2Learn helpdesk.Trainer/ Instructional Designer:• Set up and developing trainings (webinar, face-2-face, small group and one-2-one) for Desire2Learn tools and implicate different technologies into a course (Wimba, Facebook, etc.).• Worked with fully online faculty to set up and maintain courses in Desire2Learn heldDesire2Learn with quality and universal design standards.• Presented Desire2Learn information and functionality at technology informational events informational events for instructors, staff and students. These events were hosted by. These events were hosted by the technology department each semester.Technical Writer:• Created reference material for various tools used within Desire2Learn LMS, eCollege, Blackboard, Respondus and Wimba for both instructors and students.• Developed CDETT webpage for university and departmental information, helpdesk and reference materials.

Management:• Acted as a communications liaison between customers, service technicians and Circuit City representatives.• Developed and maintained organization protocols of technician work area and sales floor.• Supervised technicians and sales associates on computer repair, customer service, progress of employee training, hardware and software support, computer technologies, services provided, and training on Point of Sale system.• Scheduled employee appointments for in-home computer repair calls.• Managed and trained 10 associates.Services:• Setup and configuration of new computers, networks, printers and other computer devices.• Installation and configuration of software, operating systems, and hardware.• Hardware and software troubleshooting, repairs, upgrades and virus removal.• Customer training and consultant on a verity of computers, devices and software.• Basic data recovery and backups.

Trained other Associates on how to use the Point Of Sales system (casher recognition and sales on register) Performed deposits, variances, audits of safe and cashier’s drawer, cycle counts on total merchandise in store Performed store manager duties when the store or assistant manager is not availableManaged 20 Associates,

Trained other Associates on how to use the Point Of Sales system (casher recognition and sales on register) Performed deposits, variances, audits of safe and cashier’s drawer, cycle counts on total merchandise in store Performed store manager duties when the store or assistant manager is not availableManaged 15 Associates

Course Assistant:Assisted faculty members with the creation of interactive online computer courses using BlackBoard and eCollege.Edited and digitalized video and audio for use in online courses with Adobe Premier, Real Audio and MS Media Player.Assisted in the development of faculty web pages for professors and course information.Technical Writer:Created a LTC Training Manual in MS Word for new student workers on all software, hardware, and databases used in the LTC.Created a Technology and Communications Student Handbook in MS Publisher containing student employment policies.Assisted with MS Access database implementation.Training Assistant:Assisted training of faculty members on computer and technology-related subjects.Researched different training techniques from other universities.Helped with organizing Learning Technology Round Tables events to educate the campus community.

Help Desk Operator Provided call in phone support for all technology related problems at the UniversitySwitchboard/Office Assistant Answered all questions about the University and the Technology and Communications department. Answered many questions on the policies of Edinboro University. Faxed memos and information to desired locations. Worked on sorting and distributing mail.Computer Lab Assistant Assisted students with questions on usage of computers, software, hardware and campus computing policiesPerformed trouble shooting on general software and hardware problems. Trained new computer lab assistants on the lab procedures and redesigned lab procedures handbookDeveloped organization of the labs and Lab Assistant information; collected and checked over Lab Assistant time cards, personal hours, and hours of work. Set up Lab Assistant schedules along with redesigned many of the handouts for the lab.

Master Of Education - Med, Educational/Instructional Technology, 3.855

Master Of Education (M.Ed.), Online Instruction/Middle Level Education Mathmatics, 3.66

Bachelors Of Science, Computer Science

Activities and Societies: Sigma Alpha Iota (2000-2004), Edinboro University of Pennsylvania Bagpipe Band (1999-2000 and 2002-2004), Sprit.